Master the fundamentals of conflict resolution, harness the power of positive conflict, and hone your intercultural communication skills. In this Specialization, you’ll learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. You’ll build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies. In the final Capstone Project, you’ll analyze a specific conflict and outline an approach to management and resolution.
Turn Conflict into Collaboration. Learn proven approaches to conflict resolution in three courses.
Loved it! It really broke down the understanding of conflict in lovely bite sizes. I can't wait to start the 2nd course in the specialization!
Understanding the types of conflict will allow for clearer directions on resolution to said conflicts. Understanding that conflict can allow growth of a team is helpful in one's everyday business.
Add an additional dimension of "wealth" to the list of intercultural topics. Class difference amongst poverty, middle class, and wealthy individuals and groups need to be understood.
I really enjoyed this course. It was informational and some of the videos were full of strategies from people who had gone through these conflicts first hand, such as the colonel.
I do love the content of this course, however I do wish we saw more scenarios play out when trying to get a point across. This course is just harder to obtain for me memory wise.
This course was fun and fits into real world experiences. I was able to use common sense along with the course material. Nalja speaks very clear and easy to follow.
Great course, lots of useful information and the practical application is laid out with case studies. Too bad you have to pay to participate in the assignments...
Great source of beginner information. I enjoyed most of all the case studies, and would like to see more practical application of the material the course covers.
此课程是 100% 在线学习吗？是否需要现场参加课程？
How long does it take to complete the Conflict Management Specialization?
Time to completion can vary based on your schedule, but most learners are able to complete the Specialization in about 3 months.
Each course in the Specialization is offered on demand, and may be taken at any time.
What background knowledge is necessary?
No specific background is required. This Specialization is appropriate for anyone interested in learning more about conflict management. The Specialization is specifically aimed at business professionals who want to be successful at resolving and managing conflicts in the workplace through effective communication skills.
Do I need to take the courses in a specific order?
The courses should be taken in the order presented, as each subsequent course will build on material from previous courses.
Will I earn university credit for completing the Conflict Management Specialization?
Coursera courses and certificates don't carry university credit, though some universities may choose to accept Specialization Certificates for credit. Check with your institution to learn more.
What will I be able to do upon completing the Conflict Management Specialization?
You’ll be able to deconstruct the nature of conflict and the role of goals and power imbalance in conflict, assemble a collection of communication skills to manage various types of conflict, and design a plan for managing conflict arising between individuals from different cultures.