Interpersonal communication is one of the most important management skills: everyday we relate with our bosses, collaborators, customers and colleagues.
本课程是 Leadership and Negotiation Skills 专项课程 专项课程的一部分
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第 1 门课程（共 3 门）
中级
Bachelors degree
完成时间大约为25 小时
英语（English）
字幕：英语（English）
您将学到的内容有
Understand the importance of communication in people's lives and thus boost the improvement in our ability to effectively socialize.
Apply communication skills to performance feedback and achieve organizational objectives.
Identify the concept of communication to clarify its importance.
可灵活调整截止日期
根据您的日程表重置截止日期。
可分享的证书
完成后获得证书
100% 在线
立即开始，按照自己的计划学习。
第 1 门课程（共 3 门）
中级
Bachelors degree
完成时间大约为25 小时
英语（English）
字幕：英语（English）
提供方
蒙特雷科技大学
Tecnológico de Monterrey es una de las instituciones educativas privadas sin fines de lucro más grande en Latinoamérica, con más de 98,000 estudiantes en preparatoria, licenciatura, y posgrado.
授课大纲 - 您将从这门课程中学到什么
完成时间为 7 小时
Topic 1. Human communication levels
In the first topic of this course, you will study the concept of human communication, its importance in people’s lives, and its application to the environments we move in: family, professional, and social. At the same time, you will learn about communication levels, which allow both the sender and the receiver to identify the level we are communicating in order to establish a connection between both parties.
完成时间为 7 小时
2 个视频 （总计 16 分钟）, 15 个阅读材料, 5 个测验
完成时间为 5 小时
Topic 2. Assertive communication
This week will cover information on assertive communication, the ability to communicate with messages that are delivered clearly, firmly, directly, and respectfully. The goal is for you to learn about assertiveness, the first communication skill that is the foundation of dialogue, so you can put it into practice. You will also learn a technique that is easy to use, that you can use immediately to deliver assertive messages.
完成时间为 5 小时
2 个视频 （总计 13 分钟）, 9 个阅读材料, 3 个测验
完成时间为 6 小时
Topic 3. Empathetic listening
This week you will learn essential aspects of the second interpersonal communication skill: empathetic listening.
完成时间为 6 小时
2 个视频 （总计 10 分钟）, 9 个阅读材料, 5 个测验
完成时间为 7 小时
Topic 4. Performance feedback
During this last week of the course, you’ll learn more about the third interpersonal communication skill: performance feedback. This is a skill that, overall, allows us to respond to messages from other people; and specifically, can be used as a tool to improve performance in sessions to establish goals and evaluate performance. In this way, effective leaders increase their ability to direct, guide, teach, and motivate collaborators by correctly using feedback.
完成时间为 7 小时
2 个视频 （总计 11 分钟）, 10 个阅读材料, 5 个测验
关于 Leadership and Negotiation Skills 专项课程
This Specialized Program is aimed at leaders who are interested in consolidating their negotiation and communication skills, applying communication techniques that improve relationships and favor cooperation between the parties involved.
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