课程信息
4.7
197 个评分
62 个审阅
100% 在线

100% 在线

立即开始,按照自己的计划学习。
可灵活调整截止日期

可灵活调整截止日期

根据您的日程表重置截止日期。
完成时间(小时)

完成时间大约为7 小时

建议:5 weeks of study, 1 hour/week...
可选语言

英语(English)

字幕:英语(English), 阿拉伯语(Arabic), 法语(French), 意大利语, 德语(German), 西班牙语(Spanish)...

您将获得的技能

CommunicationStaff ManagementCoachingPerformance Management
100% 在线

100% 在线

立即开始,按照自己的计划学习。
可灵活调整截止日期

可灵活调整截止日期

根据您的日程表重置截止日期。
完成时间(小时)

完成时间大约为7 小时

建议:5 weeks of study, 1 hour/week...
可选语言

英语(English)

字幕:英语(English), 阿拉伯语(Arabic), 法语(French), 意大利语, 德语(German), 西班牙语(Spanish)...

教学大纲 - 您将从这门课程中学到什么

1
完成时间(小时)
完成时间为 1 小时

Introduction to Giving Helpful Feedback and Positive Feedback

The goal of this course is to give you the confidence to deliver both negative and positive feedback successfully and to leave the person receiving feedback with their dignity. To boost your motivation, in the first week we outline specific benefits of mastering feedback skills and provide examples of people whose careers changed because of timely feedback. We also discuss positive feedback and expectations, powerful tools to help people learn at work. You will be able to define both and know how they improve employee performance. You will learn how positive feedback can be delivered in many situations and appreciate the power of positive feedback to enhance employee creativity and teaming skills. We hope that you’ll be able to use this new knowledge immediately. ...
Reading
6 个视频 (总计 28 分钟), 1 个阅读材料, 1 个测验
Video6 个视频
Why Feedback is Important5分钟
Positive Feedback Defined4分钟
The Impact of Positive Expectations2分钟
Positive Expectations at Work5分钟
Positive Feedback: Intriguing Possibilities6分钟
Reading1 个阅读材料
Course Syllabus10分钟
Quiz1 个练习
Week 1 Quiz20分钟
2
完成时间(小时)
完成时间为 1 小时

Negative Feedback: Use With Caution

Negative Feedback is a specialized learning tool. We all know that negative feedback feels punishing. Our goal this week is for you to understand why it is punishing, why we hesitate to use it, and when it can be used effectively without negative consequences. You will be able to identify specific situations where negative feedback is given more weight than positive feedback and learn a technique that can overcome some of negative feedback’s harmful side effects. Armed with a clearer concept of the pluses and minuses of negative feedback, you can be more confident that you are using it appropriately at work....
Reading
3 个视频 (总计 21 分钟), 1 个测验
Video3 个视频
Negative Feedback Bias4分钟
The Broad Impact of Negative Feedback9分钟
Quiz1 个练习
Week 2 Quiz12分钟
3
完成时间(小时)
完成时间为 1 小时

The Seven Essential Feedback Skills - Part I

Based on your work in the first two weeks, you can now describe negative and positive feedback and appreciate the power of these tools to change behavior. In the next two weeks, we take the next step towards building your feedback skills by teaching you seven specific skills to use when delivering professional feedback. At the end these two weeks you will know how to deliver work-related feedback that is effective at changing an employee’s behavior while still preserving their dignity. ...
Reading
5 个视频 (总计 34 分钟), 1 个测验
Video5 个视频
Introduction to the Seven Feedback Skills2分钟
Skill 1: Focus on Specific Behavior8分钟
Skill 2: Keep it Impersonal12分钟
Skill 3: Keep it Goal-Oriented6分钟
Quiz1 个练习
Week 4 Part I Quiz20分钟
4
完成时间(小时)
完成时间为 1 小时

The Seven Essential Feedback Skills - Part II

This week we continue building on your knowledge of the seven essential feedback skills....
Reading
5 个视频 (总计 42 分钟), 1 个测验
Video5 个视频
Skill 5: Ensure Understanding7分钟
Skill 6: Make Sure it is Controllable5分钟
Make Sure it is Controllable: The Manager's Role6分钟
Skill 7: Tailor the Feedback to Fit the Employee:10分钟
Quiz1 个练习
Week 4 Part II Quiz20分钟

讲师

Avatar

Tracy Jennings

Senior Instructor
Management and Entrepreneurship Division

关于 University of Colorado Boulder

CU-Boulder is a dynamic community of scholars and learners on one of the most spectacular college campuses in the country. As one of 34 U.S. public institutions in the prestigious Association of American Universities (AAU), we have a proud tradition of academic excellence, with five Nobel laureates and more than 50 members of prestigious academic academies....

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