Giving Helpful Feedback
提供方
Giving Helpful Feedback
University of Colorado Boulder
课程信息
4.7
177 个评分
This course teaches you the simple principles expert managers use to improve and motivate employee performance. You’ll never have to avoid telling an employee “the truth” again, because the seven techniques we teach will not make employees defensive or afraid. As a manager, or someone who would like to be a manager, you’ll also learn specifically what feedback is, how negative feedback is weighed more heavily than positive, and how positive feedback can super-charge behaviors such as creativity and teamwork.
Giving feedback is a skill which develops over time. We give you a process you can use to improve your feedback skills and deliver it with confidence. You will find that there is a scientific basis for many of your observations and intuitions about feedback—such as, it is hard to give correctly, people don’t like it, and more. This will be reassuring as you learn how to overcome these difficulties. We hope you have a fantastic time becoming a better manager!
您将获得的技能
CommunicationStaff ManagementCoachingPerformance Management
教学大纲 - 您将从这门课程中学到什么
Week
1Introduction to Giving Helpful Feedback and Positive Feedback
The goal of this course is to give you the confidence to deliver both negative and positive feedback successfully and to leave the person receiving feedback with their dignity. To boost your motivation, in the first week we outline specific benefits of mastering feedback skills and provide examples of people whose careers changed because of timely feedback. We also discuss positive feedback and expectations, powerful tools to help people learn at work. You will be able to define both and know how they improve employee performance. You will learn how positive feedback can be delivered in many situations and appreciate the power of positive feedback to enhance employee creativity and teaming skills. We hope that you’ll be able to use this new knowledge immediately.
6 个视频（共 28 分钟）, 1 个阅读材料, 1 个测验
6 个视频
Why Feedback is Important5分钟
Positive Feedback Defined4分钟
The Impact of Positive Expectations2分钟
Positive Expectations at Work5分钟
Positive Feedback: Intriguing Possibilities6分钟
1 个阅读材料
Course Syllabus10分钟
1 个练习
Week 1 Quiz20分钟
Week
2Negative Feedback: Use With Caution
Negative Feedback is a specialized learning tool. We all know that negative feedback feels punishing. Our goal this week is for you to understand why it is punishing, why we hesitate to use it, and when it can be used effectively without negative consequences. You will be able to identify specific situations where negative feedback is given more weight than positive feedback and learn a technique that can overcome some of negative feedback’s harmful side effects. Armed with a clearer concept of the pluses and minuses of negative feedback, you can be more confident that you are using it appropriately at work.
3 个视频（共 21 分钟）, 1 个测验
1 个练习
Week 2 Quiz12分钟
Week
3The Seven Essential Feedback Skills - Part I
Based on your work in the first two weeks, you can now describe negative and positive feedback and appreciate the power of these tools to change behavior. In the next two weeks, we take the next step towards building your feedback skills by teaching you seven specific skills to use when delivering professional feedback. At the end these two weeks you will know how to deliver work-related feedback that is effective at changing an employee’s behavior while still preserving their dignity.
5 个视频（共 34 分钟）, 1 个测验
5 个视频
Introduction to the Seven Feedback Skills2分钟
Skill 1: Focus on Specific Behavior8分钟
Skill 2: Keep it Impersonal12分钟
Skill 3: Keep it Goal-Oriented6分钟
1 个练习
Week 4 Part I Quiz20分钟
Week
4The Seven Essential Feedback Skills - Part II
This week we continue building on your knowledge of the seven essential feedback skills.
5 个视频（共 42 分钟）, 1 个测验
5 个视频
Skill 5: Ensure Understanding7分钟
Skill 6: Make Sure it is Controllable5分钟
Make Sure it is Controllable: The Manager's Role6分钟
Skill 7: Tailor the Feedback to Fit the Employee:10分钟
1 个练习
Week 4 Part II Quiz20分钟
讲师
Tracy Jennings
Senior InstructorManagement and Entrepreneurship Division
关于 University of Colorado Boulder
CU-Boulder is a dynamic community of scholars and learners on one of the most spectacular college campuses in the country. As one of 34 U.S. public institutions in the prestigious Association of American Universities (AAU), we have a proud tradition of academic excellence, with five Nobel laureates and more than 50 members of prestigious academic academies.
常见问题
When will I have access to the lectures and assignments?
Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.
What will I get if I purchase the Certificate?
When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
What is the refund policy?
Is financial aid available?
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