课程信息
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完成时间大约为7 小时

建议:5 weeks of study, 1 hour/week...

英语(English)

字幕:阿拉伯语(Arabic), 法语(French), 意大利语, 德语(German), 英语(English), 西班牙语(Spanish)...

您将获得的技能

CommunicationStaff ManagementCoachingPerformance Management

100% 在线

立即开始,按照自己的计划学习。

可灵活调整截止日期

根据您的日程表重置截止日期。

完成时间大约为7 小时

建议:5 weeks of study, 1 hour/week...

英语(English)

字幕:阿拉伯语(Arabic), 法语(French), 意大利语, 德语(German), 英语(English), 西班牙语(Spanish)...

教学大纲 - 您将从这门课程中学到什么

1
完成时间为 1 小时

Introduction to Giving Helpful Feedback and Positive Feedback

The goal of this course is to give you the confidence to deliver both negative and positive feedback successfully and to leave the person receiving feedback with their dignity. To boost your motivation, in the first week we outline specific benefits of mastering feedback skills and provide examples of people whose careers changed because of timely feedback. We also discuss positive feedback and expectations, powerful tools to help people learn at work. You will be able to define both and know how they improve employee performance. You will learn how positive feedback can be delivered in many situations and appreciate the power of positive feedback to enhance employee creativity and teaming skills. We hope that you’ll be able to use this new knowledge immediately.

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6 个视频 (总计 28 分钟), 1 个阅读材料, 1 个测验
6 个视频
Why Feedback is Important5分钟
Positive Feedback Defined4分钟
The Impact of Positive Expectations2分钟
Positive Expectations at Work5分钟
Positive Feedback: Intriguing Possibilities6分钟
1 个阅读材料
Course Syllabus10分钟
1 个练习
Week 1 Quiz20分钟
2
完成时间为 1 小时

Negative Feedback: Use With Caution

Negative Feedback is a specialized learning tool. We all know that negative feedback feels punishing. Our goal this week is for you to understand why it is punishing, why we hesitate to use it, and when it can be used effectively without negative consequences. You will be able to identify specific situations where negative feedback is given more weight than positive feedback and learn a technique that can overcome some of negative feedback’s harmful side effects. Armed with a clearer concept of the pluses and minuses of negative feedback, you can be more confident that you are using it appropriately at work.

...
3 个视频 (总计 21 分钟), 1 个测验
3 个视频
Negative Feedback Bias4分钟
The Broad Impact of Negative Feedback9分钟
1 个练习
Week 2 Quiz12分钟
3
完成时间为 1 小时

The Seven Essential Feedback Skills - Part I

Based on your work in the first two weeks, you can now describe negative and positive feedback and appreciate the power of these tools to change behavior. In the next two weeks, we take the next step towards building your feedback skills by teaching you seven specific skills to use when delivering professional feedback. At the end these two weeks you will know how to deliver work-related feedback that is effective at changing an employee’s behavior while still preserving their dignity.

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5 个视频 (总计 34 分钟), 1 个测验
5 个视频
Introduction to the Seven Feedback Skills2分钟
Skill 1: Focus on Specific Behavior8分钟
Skill 2: Keep it Impersonal12分钟
Skill 3: Keep it Goal-Oriented6分钟
1 个练习
Week 4 Part I Quiz20分钟
4
完成时间为 1 小时

The Seven Essential Feedback Skills - Part II

This week we continue building on your knowledge of the seven essential feedback skills.

...
5 个视频 (总计 42 分钟), 1 个测验
5 个视频
Skill 5: Ensure Understanding7分钟
Skill 6: Make Sure it is Controllable5分钟
Make Sure it is Controllable: The Manager's Role6分钟
Skill 7: Tailor the Feedback to Fit the Employee:10分钟
1 个练习
Week 4 Part II Quiz20分钟
5
完成时间为 2 小时

Giving Helpful Feedback: Turn Your Knowledge Into Long-Term Change

You now know the fundamentals of positive and negative feedback and the skills necessary to deliver both. In this module we begin by describing situations where no matter how talented you are, your feedback will not “get through” to your employee. These situations can be discouraging and we point them out so you can diagnose why your feedback may not have worked. We then describe a process to enable you to continue practicing and improving your new skills. True change takes time, but the journey is worth it.

...
2 个视频 (总计 8 分钟), 2 个阅读材料, 1 个测验
2 个视频
How to Create Long-Term Change4分钟
2 个阅读材料
Feedback Practice10分钟
Feedback Practice Worksheet10分钟
1 个练习
Final Test1 小时 20 分
完成时间为 10 分钟

Helpful Class Resources

...
1 个阅读材料
1 个阅读材料
Research Used in this Course10分钟
4.7
72 个审阅Chevron Right

来自Giving Helpful Feedback的热门评论

创建者 DSSep 7th 2017

Great Course. I love the way it is designed, delivered. I learned a lot. The most imporatnt part is that I enjoy every bit of the session and completed everything less than a week. :)

创建者 BCDec 3rd 2016

Excellent course. I started it being a bit skeptical, just with the intention to go quickly through some video scripts. but I changed my mind. There is so much to learn here

讲师

Avatar

Tracy Jennings

Senior Instructor
Organizational Leadership and Information Analytics Division

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