I have learned a lot in this course and am very excited to move up to the next one.

Good essential starting information establishing the groundwork information for the IT support. Jessica's instruction style is hideous, disassociated, ambivalent and nearly impossible to follow.

I​ really enjoyed The Critical Role of IT Support Staff in Healthcare and I'm going to finish all the modules. My passion for IT Support Staff in Healthcare has increased tremendously. I Loved every bit of ''The Critical Role of IT Support Staff in Healthcare'' course. The lecturers were clear and I could understand what was happening within the IT Support Indusutry. Thank You Coursera for this wonderful oppportunity.

Easy to follow, hearing from people who are actually in these roles makes it easier to understand & follow. As a nurse/EMR consultant, most of this information was a refresher for me. I did learn a few more things about the different roles of the IT specialist. This is an area I'm getting more into & will definitely keep going with this specialty course

I really enjoyed this course! The information was great because it enabled me to get a fuller picture of what being in Healthcare IT Support would look like. I also found the real world examples and advice given by those actually in the field very helpful! Great way to start this new adventure!

It's a really nice course.So many new topics covered in this course

I liked the behind the scenes real-life portrayals. Wish there had been more.

Too easy

​To be a Customer Support Specialist in Healthcare, I have learned in this course lot of things. Specially I liked the practical scenario from this course. Thank you, Sir & Madam to giving me this opportunity to learn about IT Support Staff in Healthcare. Thank you very much.

A simple but very applicable instruction demonstrated with practice in prioritizing with focus on highest efficiency with maximum output while concentrating on an execution of empathy at the highest form of development.

Good basic overview of healthcare IT support roles. I also enjoyed hearing from staff about how they got into the profession and real-life examples of issues and solutions. Looking forward to learning more!

All of this information is useful towards the gradual improvement in grasping all the fundamentals for the start in the IT Support Staff field.

As an IT support personnel in Healthcare , this course was very helpful in understanding the basics of IT Support role in Healthcare.

I enjoyed listening to the perspective of health care workers demonstrate the importance of IT support and there roles

Customer Service means something a little different when patients health and lives are at stake. Great course!

Outstanding way to introduce any one to the exciting world of IT- Support in Healthcare... clear and simple..!

It is imperative to know everything from basics and this course is an example of it. Thank you.

E​verthing was expalined to understand. The examples were great. Thank you!

I enjoyed every bit of this course thank you so much for this opertunity.

r​eally interesting seeing how this going to work out!!! loving it!

basic info but still very informative. i can relate to the issues

I​ believe it is a great introduction to the Healthcare IT world.

This course is very informative, educational and interactive.

This was very easy to understand and no trick quiz questions.

​extremely interesting and looking forward to learning more