关于此课程： In this course you will focus on process improvement. You will learn how to set organizational priorities for continuous process improvement, how to execute process improvement projects, and how to sustain the initiative for continuous improvements. Upon successful completion of this course, you will be able to: • Understand the roles of process improvement • Relate underlying principles to frameworks and techniques used for process improvement • Synthesize information to make decisions for organizational initiatives and process improvement • Apply analytical techniques for tactical decisions in a process improvement project This course is part of the iMBA offered by the University of Illinois, a flexible, fully-accredited online MBA at an incredibly competitive price. For more information, please see the Resource page in this course and onlinemba.illinois.edu.
制作方： University of Illinois at Urbana-Champaign
教学方： Gopesh Anand, Associate Professor of Business Administration
Department of Business Administration, College of Business教学方： Udatta Palekar, Associate Professor
Business Administration
| 基本信息 | 课程 4（共 7 门，Value Chain Management Specialization ） |
| 承诺学习时间 | 4 weeks of study, 6-8 hours/week |
| 语言 | 英语（English） |
| 如何通过 | 通过所有计分作业以完成课程。 |
| 用户评分 |
授课大纲
第 1 周
Course Orientation & Module 1 Operations Strategy & Disruptive Innovation
In this module, after introducing the concept of operations strategy, we specifically investigate different levels of strategy, including operations strategy, and how the different types of strategy are intertwined and must be aligned for the company to be successful. We will explain how operations strategy is formulated using a five-step process. You will learn key terms such as order qualifiers, which are the minimum must-have attributes that companies need to provide to the customers, and order winners, which allow the company to win customers. You will learn the concept of strategic focus and the need for strategic trade-offs. You will also learn the competing theory of cumulative capabilities and a way to reconcile the two.
15 个视频, 9 个阅读材料, 1 个练习测验
- 视频: Meet Professor Udatta Palekar
- Reading: Syllabus
- Reading: Glossary
- Reading: Brand Descriptions
- Reading: About this Course: Ratings and Reviews
- Reading: About the Discussion Forums
- Reading: Social Media
- Reading: Updating Your Profile
- Practice Quiz: Orientation Quiz
- Reading: Module 1 Overview
- Reading: Module 1 Readings
- 视频: Lecture 1-1.1 Operations Strategy (Part 1)
- 视频: Lecture 1-1.2 Operations Strategy (Part 2)
- 视频: Lecture 1-1.3 Operations Strategy (Part 3)
- 视频: Lecture 1-2.1 Designing Operations Strategy (Part 1)
- 视频: Lecture 1-2.2 Designing Operations Strategy (Part 2)
- 视频: Lecture 1-2.3 Designing Operations Strategy (Part 3)
- 视频: Lecture 1-2.4 Operations Strategy - Amazon Example [sidebar] (Optional)
- 视频: Lecture 1-3.1 Strategic Trade-offs (Part 1)
- 视频: Lecture 1-3.2 Strategic Trade-offs (Part 2)
- 视频: Lecture 1-4.1 Disruptive Innovation (Part 1)
- 视频: Lecture 1-4.2 Disruptive Innovation (Part 2)
- 视频: Lecture 1-4.3 Disruptive Innovation [sidebar] (Optional)
- 视频: Lecture 1- 4 Disruptive Innovation
已评分: Module 1 Quiz
第 2 周
Module 2: Service Operations Management
In this module, we will learn how service quality is the result of a customer’s journey before, during, and after a service experience, and how a customer’s expectations, experience, and the gap between the two affect a customer’s satisfaction. We will analyze this satisfaction gap to understand why it may arise due to misalignments between the customers’ and service providers’ understanding of the customer need. We will then learn about the five dimensions of service quality used by a popular measurement technique called SERVQUAL to measure service quality. Next, we will discuss how service failures arise and ways to recover from such failures.Finally, we will see how service operations are being disrupted by new technologies and new business models.
12 个视频, 2 个阅读材料
- Reading: Module 2 Overview
- Reading: Module 2 Readings
- 视频: Lecture 2-1.2 Importance of Services (Part 2)
- 视频: Lecture 2-1.3 Importance of Services (Part 3)
- 视频: Lecture 2-2.1 Why are Services Different (Part 1)
- 视频: Lecture 2-2.2 Why are Services Different (Part 2)
- 视频: Lecture 2-3.1 Service Quality (Part 1)
- 视频: Lecture 2-3.2 Service Quality (Part 2)
- 视频: Lecture 2-3.3 Service Quality (Part 3)
- 视频: Lecture 2-3.4 Service Recovery Methods [sidebar] (Optional)
- 视频: Lecture 2-4.1 Disruptive Service Operations (Part 1)
- 视频: Lecture 2-4.2 Disruptive Service Operations (Part 2)
- 视频: Lecture 2-4.3 Disruptive Service Operations (Part 3)
已评分: Module 2 Quiz
第 3 周
Module 3: Quality Management
In Module 3, we will learn about common and special-cause variations and the role of statistical control charts in identifying them. We will focus on three common control charts, the p-chart, the c-chart, and the Xbar-R chart. We will learn when each type of chart is used, and how they are constructed and interpreted. Using statistical methods, we will learn to recognize if processes are capable of meeting customer specifications. Finally, we will consider how newly emerging technologies are making it possible to extensively and routinely use the techniques of statistical process control.
12 个视频, 3 个阅读材料
- Reading: Module 3 Overview
- Reading: Module 3 Readings
- 视频: Lecture 3-1.2 Evolution of Quality Management (Part 2)
- 视频: Lecture 3-2.1 Statistical Process Control (Part 1)
- 视频: Lecture 3-2.2 Statistical Process Control (Part 2)
- 视频: Lecture 3-2.3 Statistical Process Control (Part 3)
- 视频: Lecture 3-2.4 Statistical Process Control (Part 4)
- 视频: Lecture 3-2.5 Statistical Process Control (Part 5)
- 视频: Lecture 3-3 New Opportunities
- 视频: Lecture 3-4.1 Descriptive Analytics
- 视频: Lecture 3-4.2 Predictive Analytics
- 视频: Lecture 3-4.3 Prescriptive Analytics
- 视频: Lecture 3-4.4 Examples of Analytics and Quality
- Reading: Solutions to Peer Review Assignment Questions
已评分: Module 3 Quiz
已评分: Module 3 Peer Review Assignment
已评分: Need the Solutions to Mod 3 Peer Review Assignment
第 4 周
Module 4: Digitization and Operations Management
This module starts with the four stages of industrialization and mainly discusses the fourth stage of digitization. You will learn how digitization is making its mark on three core function of supply chain management, and how enabling technologies such as Cloud Computing and Big Data Analytics can disrupt or enhance operations. Then, we will discuss digital platforms and its features relative to a traditional view of supply chains. Grounded in transaction cost economics theory, digital platforms are changing make-buy decisions of firms. This module concludes with the emerging concept of a digital factory where key drivers and elements of digital factory are laid out. New key technologies are introduced and real-world examples of their use are presented to show how the goals of lean management and six-sigma are being realized.
7 个视频, 2 个阅读材料
- Reading: Module 4 Overview
- Reading: Module 4 Readings
- 视频: Lecture 4-2.1 Digital Platforms for Operations (Part 1)
- 视频: Lecture 4-2.2 Digital Platforms for Operations (Part 2)
- 视频: Lecture 4-2.3 Digital Platform Examples
- 视频: Lecture 4-3.1 The Digital Factory (Part 1)
- 视频: Lecture 4-3.2 The Digital Factory (Part 2)
- 视频: Lecture 4-3.3 Impact of Digital Factories
已评分: Module 4 Quiz
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制作方
University of Illinois at Urbana-Champaign
The University of Illinois at Urbana-Champaign is a world leader in research, teaching and public engagement, distinguished by the breadth of its programs, broad academic excellence, and internationally renowned faculty and alumni. Illinois serves the world by creating knowledge, preparing students for lives of impact, and finding solutions to critical societal needs.
价格
| 购买课程 | |
|---|---|
| 访问课程材料 | 可用 |
| 访问评分的材料 | 可用 |
| 收到最终成绩 | 可用 |
| 获得可共享的课程证书 | 可用 |
评分和审阅
The teacher is amazing, very knowledgeable, and the course is very eyes open
in some areas too much technical, but overall a great experience to get solid know-how and skills
Certain parts were important and learnt about linear regression, ANOVA, SPC and value stream mapping. Could make presentations more brief, as the lectures were very tedious.
cb
Excellent video content. Lecturer easy to follow and comprehend with substantial material.
One of my favorite classes