In this course you will focus on process improvement. You will learn how to set organizational priorities for continuous process improvement, how to execute process improvement projects, and how to sustain the initiative for continuous improvements.
Upon successful completion of this course, you will be able to:
• Understand the roles of process improvement
• Relate underlying principles to frameworks and techniques used for process improvement
• Synthesize information to make decisions for organizational initiatives and process improvement
• Apply analytical techniques for tactical decisions in a process improvement project
This course is part of the iMBA offered by the University of Illinois, a flexible, fully-accredited online MBA at an incredibly competitive price. For more information, please see the Resource page in this course and onlinemba.illinois.edu.
本课程是 Value Chain Management 专项课程 专项课程的一部分
Operations Management: Strategy and Quality Management for the Digital Age
提供方
教学大纲 - 您将从这门课程中学到什么
周
1完成时间为 6 小时
Course Orientation & Module 1 Operations Strategy & Disruptive Innovation
In this module, after introducing the concept of operations strategy, we specifically investigate different levels of strategy, including operations strategy, and how the different types of strategy are intertwined and must be aligned for the company to be successful. We will explain how operations strategy is formulated using a five-step process. You will learn key terms such as order qualifiers, which are the minimum must-have attributes that companies need to provide to the customers, and order winners, which allow the company to win customers. You will learn the concept of strategic focus and the need for strategic trade-offs. You will also learn the competing theory of cumulative capabilities and a way to reconcile the two.
15 个视频 （总计 163 分钟）, 9 个阅读材料, 2 个测验
15 个视频
Meet Professor Udatta Palekar5分钟
Lecture 1-1.1 Operations Strategy (Part 1)9分钟
Lecture 1-1.2 Operations Strategy (Part 2)12分钟
Lecture 1-1.3 Operations Strategy (Part 3)12分钟
Lecture 1-2.1 Designing Operations Strategy (Part 1)13分钟
Lecture 1-2.2 Designing Operations Strategy (Part 2)17分钟
Lecture 1-2.3 Designing Operations Strategy (Part 3)11分钟
Lecture 1-2.4 Operations Strategy - Amazon Example [sidebar] (Optional)4分钟
Lecture 1-3.1 Strategic Trade-offs (Part 1)12分钟
Lecture 1-3.2 Strategic Trade-offs (Part 2)14分钟
Lecture 1-4.1 Disruptive Innovation (Part 1)8分钟
Lecture 1-4.2 Disruptive Innovation (Part 2)13分钟
Lecture 1-4.3 Disruptive Innovation [sidebar] (Optional)12分钟
Lecture 1- 4 Disruptive Innovation9分钟
9 个阅读材料
Syllabus30分钟
Glossary20分钟
Brand Descriptions20分钟
About this Course: Ratings and Reviews10分钟
About the Discussion Forums10分钟
Social Media10分钟
Updating Your Profile10分钟
Module 1 Overview20分钟
Module 1 Readings45分钟
2 个练习
Orientation Quiz10分钟
Module 1 Quiz30分钟
周
2完成时间为 4 小时
Module 2: Service Operations Management
In this module, we will learn how service quality is the result of a customer’s journey before, during, and after a service experience, and how a customer’s expectations, experience, and the gap between the two affect a customer’s satisfaction. We will analyze this satisfaction gap to understand why it may arise due to misalignments between the customers’ and service providers’ understanding of the customer need. We will then learn about the five dimensions of service quality used by a popular measurement technique called SERVQUAL to measure service quality. Next, we will discuss how service failures arise and ways to recover from such failures.Finally, we will see how service operations are being disrupted by new technologies and new business models.
12 个视频 （总计 169 分钟）, 2 个阅读材料, 1 个测验
12 个视频
Lecture 2-1.2 Importance of Services (Part 2)10分钟
Lecture 2-1.3 Importance of Services (Part 3)11分钟
Lecture 2-2.1 Why are Services Different (Part 1)17分钟
Lecture 2-2.2 Why are Services Different (Part 2)13分钟
Lecture 2-3.1 Service Quality (Part 1)15分钟
Lecture 2-3.2 Service Quality (Part 2)11分钟
Lecture 2-3.3 Service Quality (Part 3)13分钟
Lecture 2-3.4 Service Recovery Methods [sidebar] (Optional)8分钟
Lecture 2-4.1 Disruptive Service Operations (Part 1)20分钟
Lecture 2-4.2 Disruptive Service Operations (Part 2)19分钟
Lecture 2-4.3 Disruptive Service Operations (Part 3)15分钟
2 个阅读材料
Module 2 Overview20分钟
Module 2 Readings30分钟
1 个练习
Module 2 Quiz
周
3完成时间为 6 小时
Module 3: Quality Management
In Module 3, we will learn about common and special-cause variations and the role of statistical control charts in identifying them. We will focus on three common control charts, the p-chart, the c-chart, and the Xbar-R chart. We will learn when each type of chart is used, and how they are constructed and interpreted. Using statistical methods, we will learn to recognize if processes are capable of meeting customer specifications. Finally, we will consider how newly emerging technologies are making it possible to extensively and routinely use the techniques of statistical process control.
12 个视频 （总计 151 分钟）, 3 个阅读材料, 3 个测验
12 个视频
Lecture 3-1.2 Evolution of Quality Management (Part 2)9分钟
Lecture 3-2.1 Statistical Process Control (Part 1)17分钟
Lecture 3-2.2 Statistical Process Control (Part 2)10分钟
Lecture 3-2.3 Statistical Process Control (Part 3)19分钟
Lecture 3-2.4 Statistical Process Control (Part 4)21分钟
Lecture 3-2.5 Statistical Process Control (Part 5)15分钟
Lecture 3-3 New Opportunities14分钟
Lecture 3-4.1 Descriptive Analytics7分钟
Lecture 3-4.2 Predictive Analytics3分钟
Lecture 3-4.3 Prescriptive Analytics5分钟
Lecture 3-4.4 Examples of Analytics and Quality10分钟
3 个阅读材料
Module 3 Overview20分钟
Module 3 Readings10分钟
Solutions to Peer Review Assignment Questions20分钟
2 个练习
Module 3 Quiz30分钟
Need the Solutions to Mod 3 Peer Review Assignment5分钟
周
4完成时间为 3 小时
Module 4: Digitization and Operations Management
This module starts with the four stages of industrialization and mainly discusses the fourth stage of digitization. You will learn how digitization is making its mark on three core function of supply chain management, and how enabling technologies such as Cloud Computing and Big Data Analytics can disrupt or enhance operations. Then, we will discuss digital platforms and its features relative to a traditional view of supply chains. Grounded in transaction cost economics theory, digital platforms are changing make-buy decisions of firms. This module concludes with the emerging concept of a digital factory where key drivers and elements of digital factory are laid out. New key technologies are introduced and real-world examples of their use are presented to show how the goals of lean management and six-sigma are being realized.
7 个视频 （总计 93 分钟）, 2 个阅读材料, 1 个测验
7 个视频
Lecture 4-2.1 Digital Platforms for Operations (Part 1)15分钟
Lecture 4-2.2 Digital Platforms for Operations (Part 2)16分钟
Lecture 4-2.3 Digital Platform Examples6分钟
Lecture 4-3.1 The Digital Factory (Part 1)12分钟
Lecture 4-3.2 The Digital Factory (Part 2)12分钟
Lecture 4-3.3 Impact of Digital Factories13分钟
2 个阅读材料
Module 4 Overview20分钟
Module 4 Readings30分钟
1 个练习
Module 4 Quiz30分钟
4.5
84 个审阅43%
完成这些课程后已开始新的职业生涯
40%
通过此课程获得实实在在的工作福利
14%
加薪或升职
热门审阅
Great course . Thanks Gopi Sir for this wonderful presentation . Anova and regression concepts - were not completely clear,, rest all concepts were very clear and concise.
This kind of quality and depth is what courses on Coursera should strive for.\n\nGopesh is extremely knowledgeable and likable; really enjoyed the learning opportunity!
讲师
Udatta Palekar
Associate ProfessorBusiness Administration
立即开始攻读硕士学位
此 课程 隶属于 伊利诺伊大学香槟分校 提供的 100% 在线 Master of Business Administration (iMBA)。如果您被录取参加全部课程，您的课程将计入您的学位学习进程。
关于 伊利诺伊大学香槟分校
The University of Illinois at Urbana-Champaign is a world leader in research, teaching and public engagement, distinguished by the breadth of its programs, broad academic excellence, and internationally renowned faculty and alumni. Illinois serves the world by creating knowledge, preparing students for lives of impact, and finding solutions to critical societal needs.
关于 Value Chain Management 专项课程
The purpose of organizations is to produce and deliver goods and services of value to customers while generating a surplus for owners. Value chain management focuses on understanding what different customers value, measuring inputs and outputs to assess value, and generating higher value for customers and greater surplus for organizations.
In this Specialization, you will gain competencies that are critical for managers in any functional area. You will learn to create, model, analyze, and maximize value in accounting, operations, and marketing.
This Specialization is part of the University of Illinois iMBA Program. Each course fulfills a portion of the requirements for a University of Illinois course that can earn you college credit.
When you complete the Value Chain Management Specialization, you will:
· Understand how to apply a financial perspective of accounting for costs, understand how financial and non-financial accounting information facilitates strategic performance measurement, and integrate this information to continuously improve strategy.
· Understand the role of operations management and process improvement, synthesize information to make decisions for organizational initiatives, and apply analytical techniques for tactical operations and process improvement decisions.
· Understand how marketing works in the business world and how various marketing elements interact to create value for consumers and ultimately maximize value for your organization.
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