Customer Support digital transformation with HubSpot

提供方
Coursera Project Network
在此指导项目中,您将:

To utilize HubSpot CRM for customer support

To evaluate business automation against business Strategy

Clock2 hours
Beginner初级
Cloud无需下载
Video分屏视频
Comment Dots英语(English)
Laptop仅限桌面

In this 1-hour long project-based course, you will learn how to identify the concept of business digital transformation, as well as the different types of business digitization, how to determine the role of customer support in your company and identify the customer support processes, how define Customer Relationship Management (CRM) and interpret the importance of using it in your business context and how to customize your own CRM using the HubSpot CRM tool. It will also give you the know-how of evaluating the alignment between your customer support digital transformation and your existing business strategy. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

您要培养的技能

  • Hubspot
  • Self-learning
  • Business development
  • Strategy Formulation
  • Customer Support

分步进行学习

在与您的工作区一起在分屏中播放的视频中,您的授课教师将指导您完成每个步骤:

  1. Meet Digital Transformation

  2. Meet HubSpot CRM

  3. Practice HubSpot CRM

  4. Evaluate Automation Alignment with My Business

指导项目工作原理

您的工作空间就是浏览器中的云桌面,无需下载

在分屏视频中,您的授课教师会为您提供分步指导

常见问题

常见问题

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