Healthcare IT Support 专项课程
Launch Your Career in Healthcare IT Support. Get a behind-the-scenes glimpse into the growing field of Healthcare IT support!
提供方
您将获得的技能
关于此 专项课程
应用的学习项目
At the end of each course, you’ll be given a series of case prompts that mimic actual problems health IT support specialists might be tasked with addressing. You’ll have an opportunity to demonstrate what you’ve learned in resolving problems. Learning the language of healthcare and health IT can be difficult for those not from clinical backgrounds. We'll reinforce for you the definitions and terms that you can expect to hear when fielding phone calls and troubleshooting matters for patients, prescribers and other personnel.
无需相关领域的预备知识无需相关经验。
无需相关领域的预备知识无需相关经验。
专项课程的运作方式
加入课程
Coursera 专项课程是帮助您掌握一门技能的一系列课程。若要开始学习,请直接注册专项课程,或预览专项课程并选择您要首先开始学习的课程。当您订阅专项课程的部分课程时,您将自动订阅整个专项课程。您可以只完成一门课程,您可以随时暂停学习或结束订阅。访问您的学生面板,跟踪您的课程注册情况和进度。
实践项目
每个专项课程都包括实践项目。您需要成功完成这个(些)项目才能完成专项课程并获得证书。如果专项课程中包括单独的实践项目课程,则需要在开始之前完成其他所有课程。
获得证书
在结束每门课程并完成实践项目之后,您会获得一个证书,您可以向您的潜在雇主展示该证书并在您的职业社交网络中分享。

此专项课程包含 4 门课程
The Critical Role of IT Support Staff in Healthcare
This is a very exciting time to be exploring a career in Health IT Support! In this introductory course, you’ll learn about various roles in IT support that are common in healthcare. IT support staff play critical roles in many different healthcare venues. In addition to helping clinics, hospitals, and emergency rooms, you may end up providing support in a skilled nursing facility, ambulatory surgical center, virtual care setting, or even a patient’s home! On any given day, you may interact with nurses, physicians, pharmacists, physical therapists, social workers, other allied health professionals, patients or caregivers. Each of these individuals rely on IT support specialists to help them maintain a high reliability healthcare organization. As you learn about what makes Health IT unique, we hope you find inspiration in the stories shared by some of our very own IT support staff at Johns Hopkins. They’ll talk to you about the most common problems they help resolve as well as the complexity and range of issues that arise. Whether you dream of being an end-user computer support specialist, working at a healthcare help desk, or rising to an analyst role, we’re thrilled that you are embarking upon this journey. Welcome again!
Health Information Technology Fundamentals
In this course you will receive an overview of the health IT ecosystem with a specific focus on the role of electronic health records (EHRs). You’ll be introduced to the factors that contributed to the move from paper records to digitized records and who the most common vendors are. We’ll go over features of EHRs such as computerized provider order entry, clinical decision support, documentation capabilities, and medication reconciliation. Like a physician’s stethoscope, the EHR has become an important tool in healthcare delivery and plays a part throughout the patient’s journey. You’ll go through each of the steps from patient scheduling, to front desk registration, outpatient visits, emergency room encounters, and inpatient admissions.
Operations and Patient Safety for Healthcare IT Staff
Now that you've been introduced to the world of Health IT and the important role played by electronic health records (EHRs), we'll focus on other technologies that play a role in maintaining ongoing operations in healthcare. Telemedicine, patient portals, barcode scanners, printers, and medical devices are just some of the technologies that impact providers and patients. As an IT support specialist, you’ll be asked to troubleshoot issues with a wide variety of tools. You'll see a scenario with a medical device installation where issues related to IP addresses, networking, and MAC addresses come up.
Healthcare Data Security, Privacy, and Compliance
In the final course of the Healthcare IT Support program, we will focus on the types of healthcare data that you need to be aware, complexities of security and privacy within healthcare, and issues related to compliance and reporting. As a health IT support specialist, you’ll be exposed to different types of data sources and data elements that are utilized in healthcare. It’s important for you to understand the basic language of healthcare data and for you to recognize the sensitive nature of protected health information (PHI). Maintaining data privacy and security is everyone’s responsibility, including IT support staff! We’ll go into detail about HIPAA and the risks associated with security breaches, ransomware and phishing. We’ll go into detail about some of the key laws and regulations specific to healthcare and the importance of compliance with them.
提供方

约翰霍普金斯大学
The mission of The Johns Hopkins University is to educate its students and cultivate their capacity for life-long learning, to foster independent and original research, and to bring the benefits of discovery to the world.
常见问题
完成专项课程后我会获得大学学分吗?
Can I just enroll in a single course?
我可以只注册一门课程吗?
Can I take the course for free?
我可以免费学习课程吗?
此课程是 100% 在线学习吗?是否需要现场参加课程?
完成专项课程需要多长时间?
Do I need to take the courses in a specific order?
Will I earn university credit for completing the Specialization?
还有其他问题吗?请访问 学生帮助中心。