About this course: This MOOC explores different aspects of intercultural management, including teams, leadership, Human Resource Management, marketing and negotiations. When you complete this MOOC, you will have a richer understanding of the concept of culture, and how culture influences the way that individuals behave. You will also get a deeper knowledge about how culture shapes management practices in international organizations. We will introduce you to a number of experts in the field of intercultural management who will discuss the challenges and the benefits of dealing with employees on a global level. Moreover, we will share with you insights from our own research to illustrate recent developments in the field of intercultural management. During the MOOC we will provide you with a variety of concepts and tools that empower you to successfully interact with people from other cultures to achieve your desired personal and business-related goals. Please have a look at the teaser available at : https://www.youtube.com/watch?v=LVze_O6vjKI
Created by: ESCP Europe
Taught by: Kerstin Alfes, Professor of Organisation and Human Resource Management
Berlin Campus
Taught by: Robert Wilken, Professor of International Marketing
Berlin Campus
Taught by: Chiara Succi, Professor of Organizational Behavior
Turin Campus
Taught by: Marion Festing, Professor of Human Resource Management and Intercultural Leadership
Berlin Campus
| Level | Beginner |
| Language | English |
| How To Pass | Pass all graded assignments to complete the course. |
| User Ratings |
Syllabus
WEEK 1
Introduction
5 videos, 14 readings
- Video: Introduction - Opening
- Video: Globalization and Culture
- Video: The Concept of Culture
- Video: Cultural Dimensions
- Video: Intercultural Management Skills
- Reading: International Dimensions of Organizational Behavior
- Reading: Contemporary Developments in World Culture
- Reading: The Globalization Reader
- Reading: International Human Resource Management
- Reading: The Triangular Trade and the Atlantic Economy of the Eighteenth Century
- Reading: Beyond culture
- Reading: Cultures and Organizations: Software of the Mind
- Reading: Culture, Leadership and Organizations, The GLOBE Study of 62 Societies
- Reading: A quarter century of culture’s consequences: a review of empirical research incorporating Hofstede’s cultural values framework
- Reading: The globalization of markets
- Reading: Ted Talk - The hidden force in global economics: sending money home
- Reading: Universals in the Content and Structure of Values: Theoretical Advances and Empirical Tests in 20 Countries
- Reading: Cultural intelligence. A theory-based, short form measure
- Reading: Riding the Waves of Culture: Understanding Cultural Diversity in Business
Graded: End of Module 1 Quiz
WEEK 2
Intercultural Teams and Leadership
5 videos, 14 readings
- Video: Introduction
- Video: Intercultural Encounters and Self-Awareness
- Video: Managing Diversity
- Video: Managing Intercultural Teams
- Video: Leadership in an Intercultural Organization
- Reading: The Impact of Leadership and Change Management Strategy on Organizational Culture
- Reading: Autobiography of Intercultural Encounters
- Reading: Identification and Assessment of Intercultural Competence as a Student Outcome of Internationalization
- Reading: Developing Global Managers: Integrating Theory, Behavior, Data and Performance
- Reading: Global Leadership Practices: A Cross-Cultural Management Perspective
- Reading: Cross-cultural Management Research: Assumptions, Evidence and Suggested Directions
- Reading: Leadership That Gets Results
- Reading: Beyond Culture
- Reading: Cultures and Organizations: Software of the Mind
- Reading: Psychological Types
- Reading: Type and Culture: Using the MBTI Instrument in International Applications
- Reading: What Leaders Really Do
- Reading: Isabel Briggs Myers and Type Development
- Reading: Why do People follow Leaders? A Study of a U.S. and a Japanese Change Program
Graded: End of Module 2 Quiz
WEEK 3
Intercultural HRM
5 videos, 10 readings
- Video: Introduction
- Video: Intercultural Mobility
- Video: Intercultural Recruitment and Selection
- Video: Cultural Dimensions of Talent Management
- Video: Intercultural Rewards
- Reading: European Reward Governance Survey
- Reading: Evolving and enduring Challenges in Global Mobility
- Reading: Changing Patterns of Global Staffing in the Multinational Enterprise: Challenges to the Conventional Expatriate Assignment and Emerging Alternatives
- Reading: Ethnic and Gender Subgroup Differences in Assessment Center Ratings: A Meta-analysis
- Reading: International Human Resource Management
- Reading: Strategic Issues and Local Constraints in Transnational Compensation Strategies: An Analysis of Cultural, Institutional and Political Influences
- Reading: Expatriate Careers and the Psychological Contract - an empirical Study on the Impact of International Human Resource Management
- Reading: Comparative total rewards practices and policies
- Reading: Global Talent Management
- Reading: Global talent management: How leading multinational build and sustain their talent pipeline
Graded: End of Module 3 quiz
WEEK 4
International Marketing Decisions
5 videos, 5 readings
- Video: Introduction
- Video: International Product Decisions
- Video: International Promotion Decisions
- Video: International Place Decisions
- Video: International Pricing Decisions
- Reading: Internationales Marketing
- Reading: International Marketing Strategy: Analysis, Development and Implementation
- Reading: Estrategias de Marketing Internacional
- Reading: Global Marketing Management
- Reading: Marketing international, Marchés, Cultures et Organisations
Graded: End of Module 4 Quiz
WEEK 5
Intercultural Business Negotiations
5 videos, 6 readings
- Video: Introduction
- Video: Goals and Negotiation Approaches
- Video: Foreign Language Use: Proficiency and Anxiety
- Video: Style of Language: High-Context vs. Low-Context
- Video: The Role of Teams in Intercultural Business Negotiations
- Reading: Cultural accommodation and language priming: Competitive versus Cooperative Behavior in a Prisoner’s Dilemma Game
- Reading: he Multifaceted role of Language in International Business: Unpacking the Forms, Functions and Features of a Critical Challenge to MNC Theory and Performance
- Reading: International Management: Managing Across Borders and Cultures, Text and Cases
- Reading: Negotiation
- Reading: Language Matters: Status Loss and Achieved Status Distinctions in Global Organizations
- Reading: The ambiguous Role of cultural Moderators in Intercultural Business Negotiations
Graded: En of Module 5 quiz
Wrap up
1 video
- Video: Wrap up
Graded: Final Quiz
FAQs
How It Works
Coursework
Each course is like an interactive textbook, featuring pre-recorded videos, quizzes and projects.
Help from Your Peers
Connect with thousands of other learners and debate ideas, discuss course material, and get help mastering concepts.
Certificates
Earn official recognition for your work, and share your success with friends, colleagues, and employers.
Creators
ESCP Europe
The World's First Business School (est. 1819)
ESCP Europe is the world's oldest business school and has educated generations of leaders and entrepreneurs. With its five urban campuses in Berlin, London, Madrid, Paris, Turin and Warsaw, ESCP Europe's true European identity enables the provision of a unique style of cross-cultural business education and a global perspective on international management issues.
ESCP Europe welcomes 4,000 students and 5,000 executives from 90 different nations every year, offering them a wide range of general management and specialised programmes (Master, MSc, MBA, PhD and Executive Education).
Pricing
| Audit | Purchase Course | |
|---|---|---|
| Access to course materials | Available | Available |
| Access to graded materials | Not available | Available |
| Receive a final grade | Not available | Available |
| Earn a shareable Course Certificate | Not available | Available |
Ratings and Reviews
Extremely relevant and important topic. It is foundational but the additional reading and resources are invaluable.
Very interesting course, demonstrates many perspectives of working with and managing people from different locations. Highly recommended
We live in a world of many cultures, impacting on all areas of life, not least business. This course has been one of the most enjoyable I've taken. Throughout I was brought along by people who showed themselves to be masters in their field.
Coursera provides universal access to the world’s best education, partnering with top universities and organizations to offer courses online.
© 2017 Coursera Inc. All rights reserved.
Such an excellent course. Very interesting and with a lot of references to look and read. Wonderful job!