关于此课程： Intercultural Communication and Conflict Resolution is a growing area of importance considering the pace and volume of global transactions. The ease of global communication using technology, the abundance of cheaper transportation costs, and the frequency of businesses using cross-border talent is fostering millions of interactions a day between people of different cultures. Examine how the process of communication can be further complicated during interactions between people of different cultures. The topics of stereotypes, generalizations, communication styles, communication strategies, and communication orientations will be explored. Upon completing this course, you will be able to: 1. Explain the dimensions of intercultural interactions that add to conflict 2. Analyze the dynamics of intercultural interactions 3. Plan strategies for success in intercultural interactions
制作方： 加州大学尔湾分校
教学方： Najla DeBow, Instructor
University of California, Irvine Extension
教学方： Amit Kothari, Instructor
University of California, Irvine Extension
| 基本信息 | 课程 3（共 4 门，Conflict Management Specialization ） |
| 承诺学习时间 | 4 weeks of study, 2-3 hours/week |
| 语言 | English |
| 如何通过 | 通过所有计分作业以完成课程。 |
| 用户评分 |
授课大纲
第 1 周
Getting Started
Get started with the course! Begin by reading the Course Overview and completing the Course Survey.
1 视频, 3 阅读材料
- 视频: Welcome Video
- Reading: Course Overview
- Reading: About our Guest Speakers
- Reading: Pre-Course Survey
Dimensions of Intercultural Interactions and Conflict
In this module we will begin by examining the importance of understanding cultural differences. We will then define culture and distinguish between inter- and intra- cultural interactions.
6 视频
- 视频: Dimensions of Intercultural Interactions and Conflict - Lesson 1
- 视频: Dimensions of Intercultural Interactions and Conflict - Lesson 2
- 视频: Case Study - Outsourcing Team Conflict
- 视频: Case Study - Cultural Customs
- 视频: Case Study - Cultural Communication in Leadership
- 视频: Interview with Julie Espy
第 2 周
Analyze the Dynamics of Intercultural Interactions
In this module we will begin by analyzing the dynamics of intercultural interactions. We will then identify frameworks and barriers present in intercultural interactions.
6 视频
- 视频: Analyze the Dynamics of Intercultural Interactions - Lesson 1
- 视频: Analyze the Dynamics of Intercultural Interactions - Lesson 2
- 视频: Case Study - Paper Company Concerns
- 视频: Case Study - Executive Advice
- 视频: Case Study - Charity Donation
- 视频: Interview with Konrad Reid
已评分: Dealing with Intercultural Communication and Conflict Resolution in our lives
第 3 周
Strategies for Success in Intercultural Interactions
In this module we will begin by planning strategies for success in intercultural interactions. We will then implement a mindset of success and strategies during the process of interaction.
7 视频
- 视频: Strategies for Success in Intercultural Interactions - Lesson 1
- 视频: Strategies for Success in Intercultural Interactions - Lesson 2
- 视频: Case Study - Team Meeting
- 视频: Case Study - Team Concerns
- 视频: Case Study - Productivity Issues
- 视频: Interview with Patrick Gough
- 视频: Interview with Brent Rasmussen
已评分: Develop a Case Study involving Intercultural Communication and Conflict Resolution
Course Wrap-up
Congratulations! You've made it to the end of the course. Please watch the end of course video, read the message from UCI Extension, and complete the post-course survey.
1 视频, 2 阅读材料
- 视频: End of Course Video
- Reading: Message from UCI Extension
- Reading: Post-Course Survey
常见问题解答
运作方式
Coursework
Each course is like an interactive textbook, featuring pre-recorded videos, quizzes and projects.
Help from Your Peers
Connect with thousands of other learners and debate ideas, discuss course material, and get help mastering concepts.
Certificates
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制作方
加州大学尔湾分校
Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways.
价格
| 购买课程 | |
|---|---|
| 访问课程材料 | 可用 |
| 访问评分的材料 | 可用 |
| 收到最终成绩 | 可用 |
| 获得可共享的课程证书 | 可用 |
评分和审阅
Aprendí nuevos conceptos y cómo resolver conflictos en un espacio de trabajo multicultural. Con los videos se ven los casos como ejemplos para practicar qué haría uno en esa situación. ¡Muchas gracias!
EXCELLENT PROGRAM... GP
Great content however, I found the slides distracting and hard to follow.
PP
I really enjoyed this course. It was informational and some of the videos were full of strategies from people who had gone through these conflicts first hand, such as the colonel.