About this course: Intercultural Communication and Conflict Resolution is a growing area of importance considering the pace and volume of global transactions. The ease of global communication using technology, the abundance of cheaper transportation costs, and the frequency of businesses using cross-border talent is fostering millions of interactions a day between people of different cultures. Examine how the process of communication can be further complicated during interactions between people of different cultures. The topics of stereotypes, generalizations, communication styles, communication strategies, and communication orientations will be explored. Upon completing this course, you will be able to: 1. Explain the dimensions of intercultural interactions that add to conflict 2. Analyze the dynamics of intercultural interactions 3. Plan strategies for success in intercultural interactions
Created by: University of California, Irvine
Taught by: Najla DeBow, Instructor
University of California, Irvine Extension
Taught by: Amit Kothari, Instructor
University of California, Irvine Extension
| Basic Info | Course 3 of 4 in the Conflict Management Specialization |
| Commitment | 4 weeks of study, 2-3 hours/week |
| Language | English |
| How To Pass | Pass all graded assignments to complete the course. |
| User Ratings |
Syllabus
WEEK 1
Getting Started
Get started with the course! Begin by reading the Course Overview and completing the Course Survey.
1 video, 3 readings
- Video: Welcome Video
- Reading: Course Overview
- Reading: About our Guest Speakers
- Reading: Pre-Course Survey
Dimensions of Intercultural Interactions and Conflict
In this module we will begin by examining the importance of understanding cultural differences. We will then define culture and distinguish between inter- and intra- cultural interactions.
6 videos
- Video: Dimensions of Intercultural Interactions and Conflict - Lesson 1
- Video: Dimensions of Intercultural Interactions and Conflict - Lesson 2
- Video: Case Study - Outsourcing Team Conflict
- Video: Case Study - Cultural Customs
- Video: Case Study - Cultural Communication in Leadership
- Video: Interview with Julie Espy
WEEK 2
Analyze the Dynamics of Intercultural Interactions
In this module we will begin by analyzing the dynamics of intercultural interactions. We will then identify frameworks and barriers present in intercultural interactions.
6 videos
- Video: Analyze the Dynamics of Intercultural Interactions - Lesson 1
- Video: Analyze the Dynamics of Intercultural Interactions - Lesson 2
- Video: Case Study - Paper Company Concerns
- Video: Case Study - Executive Advice
- Video: Case Study - Charity Donation
- Video: Interview with Konrad Reid
Graded: Dealing with Intercultural Communication and Conflict Resolution in our lives
WEEK 3
Strategies for Success in Intercultural Interactions
In this module we will begin by planning strategies for success in intercultural interactions. We will then implement a mindset of success and strategies during the process of interaction.
7 videos
- Video: Strategies for Success in Intercultural Interactions - Lesson 1
- Video: Strategies for Success in Intercultural Interactions - Lesson 2
- Video: Case Study - Team Meeting
- Video: Case Study - Team Concerns
- Video: Case Study - Productivity Issues
- Video: Interview with Patrick Gough
- Video: Interview with Brent Rasmussen
Graded: Develop a Case Study involving Intercultural Communication and Conflict Resolution
Course Wrap-up
Congratulations! You've made it to the end of the course. Please watch the end of course video, read the message from UCI Extension, and complete the post-course survey.
1 video, 2 readings
- Video: End of Course Video
- Reading: Message from UCI Extension
- Reading: Post-Course Survey
FAQs
How It Works
Coursework
Each course is like an interactive textbook, featuring pre-recorded videos, quizzes and projects.
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Creators
University of California, Irvine
Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways.
Pricing
| Audit | Purchase Course | |
|---|---|---|
| Access to course materials | Available | Available |
| Access to graded materials | Not available | Available |
| Receive a final grade | Not available | Available |
| Earn a shareable Course Certificate | Not available | Available |
Ratings and Reviews
Interesting concepts
Very good course.
Very useful and practical cases. I enjoyed this one very much.
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ST
Great content however, I found the slides distracting and hard to follow.