Intercultural Communication and Conflict Resolution is a growing area of importance considering the pace and volume of global transactions. The ease of global communication using technology, the abundance of cheaper transportation costs, and the frequency of businesses using cross-border talent is fostering millions of interactions a day between people of different cultures. Examine how the process of communication can be further complicated during interactions between people of different cultures. The topics of stereotypes, generalizations, communication styles, communication strategies, and communication orientations will be explored.
Upon completing this course, you will be able to:
1. Explain the dimensions of intercultural interactions that add to conflict
2. Analyze the dynamics of intercultural interactions
3. Plan strategies for success in intercultural interactions
教学大纲 - 您将从这门课程中学到什么
周
1完成时间为 1 小时
Getting Started
Get started with the course! Begin by reading the Course Overview and completing the Course Survey.
1 个视频 （总计 4 分钟）, 3 个阅读材料
1 个视频
3 个阅读材料
Course Overview10分钟
About our Guest Speakers10分钟
Pre-Course Survey10分钟
完成时间为 1 小时
Dimensions of Intercultural Interactions and Conflict
In this module we will begin by examining the importance of understanding cultural differences. We will then define culture and distinguish between inter- and intra- cultural interactions.
6 个视频 （总计 49 分钟）
6 个视频
Dimensions of Intercultural Interactions and Conflict - Lesson 211分钟
Case Study - Outsourcing Team Conflict8分钟
Case Study - Cultural Customs4分钟
Case Study - Cultural Communication in Leadership3分钟
Interview with Julie Espy7分钟
周
2完成时间为 3 小时
Analyze the Dynamics of Intercultural Interactions
In this module we will begin by analyzing the dynamics of intercultural interactions. We will then identify frameworks and barriers present in intercultural interactions.
6 个视频 （总计 41 分钟）, 1 个测验
6 个视频
Analyze the Dynamics of Intercultural Interactions - Lesson 27分钟
Case Study - Paper Company Concerns9分钟
Case Study - Executive Advice3分钟
Case Study - Charity Donation3分钟
Interview with Konrad Reid8分钟
周
3完成时间为 3 小时
Strategies for Success in Intercultural Interactions
In this module we will begin by planning strategies for success in intercultural interactions. We will then implement a mindset of success and strategies during the process of interaction.
7 个视频 （总计 63 分钟）, 1 个测验
7 个视频
Strategies for Success in Intercultural Interactions - Lesson 222分钟
Case Study - Team Meeting7分钟
Case Study - Team Concerns3分钟
Case Study - Productivity Issues3分钟
Interview with Patrick Gough11分钟
Interview with Brent Rasmussen5分钟
完成时间为 22 分钟
Course Wrap-up
Congratulations! You've made it to the end of the course. Please watch the end of course video, read the message from UCI Extension, and complete the post-course survey.
1 个视频 （总计 2 分钟）, 2 个阅读材料
1 个视频
2 个阅读材料
Message from UCI Extension10分钟
Post-Course Survey10分钟
4.2
59 个审阅40%
完成这些课程后已开始新的职业生涯
33%
通过此课程获得实实在在的工作福利
热门审阅
Add an additional dimension of "wealth" to the list of intercultural topics. Class difference amongst poverty, middle class, and wealthy individuals and groups need to be understood.
I really enjoyed this course. It was informational and some of the videos were full of strategies from people who had gone through these conflicts first hand, such as the colonel.
讲师
Najla DeBow
InstructorUniversity of California, Irvine Extension
Amit Kothari
InstructorUniversity of California, Irvine Extension
关于 加州大学尔湾分校
Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways.
关于 冲突管理 专项课程
Master the fundamentals of conflict resolution, harness the power of positive conflict, and hone your intercultural communication skills. In this Specialization, you’ll learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. You’ll build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies. In the final Capstone Project, you’ll analyze a specific conflict and outline an approach to management and resolution.
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