About this course: Intercultural Communication and Conflict Resolution is a growing area of importance considering the pace and volume of global transactions. The ease of global communication using technology, the abundance of cheaper transportation costs, and the frequency of businesses using cross-border talent is fostering millions of interactions a day between people of different cultures. Examine how the process of communication can be further complicated during interactions between people of different cultures. The topics of stereotypes, generalizations, communication styles, communication strategies, and communication orientations will be explored. Upon completing this course, you will be able to: 1. Explain the dimensions of intercultural interactions that add to conflict 2. Analyze the dynamics of intercultural interactions 3. Plan strategies for success in intercultural interactions

Created by: University of California, Irvine

Taught by: Najla DeBow, Instructor
University of California, Irvine Extension
Taught by: Amit Kothari, Instructor
University of California, Irvine Extension

Basic Info	Course 3 of 4 in the Conflict Management Specialization.
Commitment	4 weeks of study, 2-3 hours/week
Language	English
How To Pass	Pass all graded assignments to complete the course.
User Ratings	4.1 stars Average User Rating 4.1See what learners said

Syllabus

WEEK 1

Getting Started

Get started with the course! Begin by reading the Course Overview and completing the Course Survey.

1 video, 3 readings

Dimensions of Intercultural Interactions and Conflict

In this module we will begin by examining the importance of understanding cultural differences. We will then define culture and distinguish between inter- and intra- cultural interactions.

6 videos

WEEK 2

Analyze the Dynamics of Intercultural Interactions

In this module we will begin by analyzing the dynamics of intercultural interactions. We will then identify frameworks and barriers present in intercultural interactions.

6 videos

Graded: Dealing with Intercultural Communication and Conflict Resolution in our lives

WEEK 3

Strategies for Success in Intercultural Interactions

In this module we will begin by planning strategies for success in intercultural interactions. We will then implement a mindset of success and strategies during the process of interaction.

7 videos

Graded: Develop a Case Study involving Intercultural Communication and Conflict Resolution

Course Wrap-up

Congratulations! You've made it to the end of the course. Please watch the end of course video, read the message from UCI Extension, and complete the post-course survey.

1 video, 2 readings

FAQs

How It Works

Coursework

Each course is like an interactive textbook, featuring pre-recorded videos, quizzes and projects.

Help from Your Peers

Connect with thousands of other learners and debate ideas, discuss course material, and get help mastering concepts.

Certificates

Earn official recognition for your work, and share your success with friends, colleagues, and employers.

Creators

University of California, Irvine

Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways.

Pricing

	Audit	Purchase Course
Access to course materials	Available	Available
Access to graded materials	Not available	Available
Receive a final grade	Not available	Available
Earn a shareable Course Certificate	Not available	Available

Ratings and Reviews

Rated 4.1 out of 5 of 155 ratings

While some of the material may seem obvious, the course did feature plenty of interesting ways of understanding the nuances and dynamics of intercultural communication. I now feel more competent at dissecting an intercultural conflict and understanding the causes behind it.

Great Information!

The content was interesting and very helpful. However, my paper did not get rated and I had to transfer to another session and for some reason it seems to be happening again. I hope this glitch gets fixed.

Real examples.

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