About this course: This course covers communication skills that engineering leaders use every day to motivate, inspire, and support the people in their organizations. Speaking and writing are basic leadership communication skills. (We covered these topics in the Specialization course 1 and 3.) However, leaders also need to be skillful interpersonal communicators. Modern business requires communication skills that are effective across cultures, generations, and genders. Communication is also a key skill in building your personal brand. Leaders need to look, act, and speak like leaders. Another important leadership skill is the ability to handle difficult, emotional communications with employees, supervisors, and colleagues. Finally, engineers are often at the center of crisis communication. In this course, you will learn 1. How to communicate in a global environment, 2. How to communicate across cultures, generations, and genders 3. How to use communication to build your personal brand, communicate your values, and your leadership promise 4. How to handle high-stakes, emotionally charged, difficult conversations with employees, supervisors and your colleagues 5. How to handle crisis communication
Who is this class for: This course is geared toward practicing engineers who are early in their careers, especially those who are either in or approaching their first leadership role.
Created by: Rice University
Taught by: Gayle Moran, Lecturer in Professional and Engineering Communication
Rice Center for Engineering Leadership
Taught by: Beata Krupa, Lecturer in Professional and Engineering Communication
Rice Center for Engineering Leadership
| Basic Info | Course 2 of 3 in the Communication Skills for Engineers Specialization |
| Commitment | 4 weeks of study, 3-5 hours/week |
| Language | English |
| How To Pass | Pass all graded assignments to complete the course. |
| User Ratings |
Syllabus
WEEK 1
Specialization Introduction - Communication for Engineers
3 videos, 5 readings
- Video: Meet the Professor - Dr. Gayle Moran
- Video: Meet the Professor - Dr. Beata Krupa
- Lecture: Course Icon Legend
- Video: Introduction to Specialization
- Lecture: Talking with Sam
- Lecture: Required Materials and Other Info
- Lecture: Personal Communication Plan - Specialization Level Activity - Introduction
- Lecture: Pre-Course Survey
Course Introduction - Interpersonal Communication for Engineering Leaders
1 video, 4 readings
- Video: Course Overview and Objectives
- Lecture: General Course Information
- Lecture: Discussion Forum Guidelines
- Lecture: Peer Review Guidelines
- Lecture: Accessibility and Accommodations Statement
Week 1: What Influences the Way People Communicate?
Today’s global business environment makes good communication more important than ever. Those who lead virtual global teams need to be great communicators. They need to be able to persuade others, build trusting relationships, and motivate productive teamwork. To bring out the best in people and to find the common ground where true communication takes place, you need to understand the things that influence the way people communicate, including culture, gender, and generation. When you understand these influences, you can avoid miscommunication and misunderstandings, and you can help everyone focus on what’s really important—the business.
6 videos, 6 readings
- Video: Introduction and Objectives
- Demande de discussion: Introduce Yourself
- Lecture: Think About It
- Video: How Culture Influences Communication Styles, Habits, and Behaviors, Part 1
- Lecture: Talking with Sam
- Demande de discussion: Talking with Sam - Different Cultures
- Video: How Culture Influences Communication Styles, Habits, and Behaviors, Part 2
- Demande de discussion: Cultural Dimensions
- Lecture: Cultural Dimensions in Action
- Video: How Culture Influences Communication Styles, Habits, and Behaviors, Part 3
- Lecture: The Power of Talk: Who Gets Heard and Why
- Video: How Gender Influences Communication Styles, Habits, and Behaviors
- Video: How Generations Influence Communication Styles, Habits, and Behaviors
- Lecture: Talking with Sam
- Demande de discussion: Talking with Sam - Communicating Well
- Lecture: Personal Communication Plan – (Course 2) Week 1: Diagnose Your Skills
Graded: Context in Cultural Communication
Graded: Module 1 Quiz
WEEK 2
Week 2: Communicating With Leadership Presence in the Workplace
As you learn to do the things that leaders do—make decisions, develop a vision, talk to people and inspire them, manage productivity—you need to develop the skills that make you look, act, and speak like a leader. A personal brand will tell others what you value and what you promise; personal presence will help others see you the way you see yourself; and learning how to lead productive meetings will differentiate you as a leader who gets things done.
10 videos, 7 readings, 1 practice quiz
- Video: Objectives
- Lecture: The Brand Called You
- Video: Building and using your personal brand
- Video: Developing leadership presence, Part 1
- Video: Developing leadership presence, Part 2
- Lecture: Your Body Language Shapes Who You Are
- Demande de discussion: Your Body Language Shapes Who You Are
- Video: Developing leadership presence, Part 3
- Lecture: Think About It
- Lecture: Hey, Did You Catch That?: Why They’re Talking as Fast as They Can.
- Quiz pour s'exercer: Hey, Did You Catch That?: Why They’re Talking as Fast as They Can.
- Video: Set a Positive and Productive Tone
- Video: “Yes, and…”
- Video: Make Sure Everyone Gets Heard
- Lecture: Talking with Sam
- Demande de discussion: Talking with Sam
- Video: Ask Insightful Questions
- Lecture: A Conference Call in Real Life
- Video: Manage Virtual Meetings
- Lecture: Personal Communication Plan – (Course 2) Week 2: Diagnose Your Skills
Graded: Write Your Own Brand Statement
Graded: Module 2 Quiz
WEEK 3
Week 3: How to Handle Difficult Conversations
Strong interpersonal communication skills are crucial in effective leadership. Tough conversations happen when we disagree about important issues, and knowing how to handle difficult conversations can keep a team or an organization running smoothly. In this module, you’ll learn how to handle disagreements and diverging opinions and how to use conflict to strengthen teams and organizations.
6 videos, 5 readings
- Video: Introduction and Objectives
- Demande de discussion: Think About It
- Demande de discussion: Self-assessment of your reactions during difficult conversations
- Video: What makes difficult conversations difficult?
- Video: Preparing for difficult conversations - start with yourself
- Demande de discussion: Difficult Conversations
- Lecture: Starling Systems Case Study
- Video: In the Midst of a Difficult Situation
- Video: Practical Tools to Handle Difficult Situations
- Lecture: Harvard Business Review Articles
- Demande de discussion: Plan for your Next Difficult Conversation
- Lecture: Listening Self Evaluation Quiz
- Video: Listening
- Lecture: Additional Articles
- Demande de discussion: Additional Readings
- Lecture: Personal Communication Plan – (Course 2) Week 3: Diagnose Your Skills
Graded: Sterling Systems Case Study Part 1
Graded: Sterling Case Part 2
Graded: Module 3 Quiz
WEEK 4
Week 4: What to Say, and What Not to Say, in a Crisis Situation
In this module, we will practice communication in the context of crisis situations. You’ll learn how to handle crisis responses, how to save your company’s good name, and who you should pay attention to when communicating about a crisis. Skillful crisis communication makes crisis management effective.
12 videos, 4 readings
- Demande de discussion: Think About It
- Video: Objectives
- Video: What is Crisis?
- Video: Talking with Jeff - How to Prepare for a Crisis
- Video: Crisis Communication Plan
- Video: Talking with Jeff - Online Media and Crisis Communication
- Video: Talking with Jeff - How to React in a Crisis
- Demande de discussion: Analyze Bad Crisis Response - Case Study
- Video: The Key Rule: Communicate Early and Often
- Lecture: View Good Responses to Crisis
- Video: Talking with Jeff - Difference in Crisis Communication
- Video: How to Answer Media Questions
- Lecture: Instructions for Writing Crisis Related Media Statement
- Video: Talking with Jeff - Key Elements of Crisis Communication
- Lecture: Personal Communication Plan – (Course 2) Week 4: Diagnose Your Skills
- Video: Congratulations: Course Completed!
- Video: What Makes a Good Communicator?
- Lecture: End-Course Survey
Graded: Review Crisis Communication Plan P/F Assignment
Graded: Crisis Related Media Statement
Graded: Module 4 Quiz
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Rice University
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Pricing
| Auditeur libre | Acheter le cours | |
|---|---|---|
| Accéder au contenu du cours | Available | Available |
| Accéder au contenu noté | Not available | Available |
| Recevoir une Note Finale | Not available | Available |
| Obtenir un Certificat de Cours partageable | Not available | Available |
Ratings and Reviews
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Engineering is branch were in man power is a primary importance and communication is the source of discussion to take forward the management views , accomplishments and targets. This course teaches us the tools for interpersonal communication. Leadership is the driving force in engineering branch.