This course covers communication skills that engineering leaders use every day to motivate, inspire, and support the people in their organizations. Speaking and writing are basic leadership communication skills. (We covered these topics in the Specialization course 1 and 3.) However, leaders also need to be skillful interpersonal communicators. Modern business requires communication skills that are effective across cultures, generations, and genders. Communication is also a key skill in building your personal brand. Leaders need to look, act, and speak like leaders. Another important leadership skill is the ability to handle difficult, emotional communications with employees, supervisors, and colleagues. Finally, engineers are often at the center of crisis communication. In this course, you will learn 1. How to communicate in a global environment, 2. How to communicate across cultures, generations, and genders 3. How to use communication to build your personal brand, communicate your values, and your leadership promise 4. How to handle high-stakes, emotionally charged, difficult conversations with employees, supervisors and your colleagues 5. How to handle crisis communication Required Material Disclaimer- The purchase of a case study is necessary to complete this course, as it is tied to an assessment. This case is an excellent illustration of the typical business situations requiring skillful handling of difficult conversations. Currently, the cost associated with this case study is $8.95 USD and is subject to change. Selected materials courtesy of Communiation Faculty at Rice University - all rights reserved.
本课程是 Communication Skills for Engineers 专项课程 专项课程的一部分
Interpersonal Communication for Engineering Leaders
提供方
100% 在线
第 2 门课程（共 3 门）
可灵活调整截止日期
完成时间大约为19 小时
英语（English）
教学大纲 - 您将从这门课程中学到什么
Specialization Introduction - Communication for Engineers
Course Introduction - Interpersonal Communication for Engineering Leaders
Week 1: What Influences the Way People Communicate?
Today’s global business environment makes good communication more important than ever. Those who lead virtual global teams need to be great communicators. They need to be able to persuade others, build trusting relationships, and motivate productive teamwork. To bring out the best in people and to find the common ground where true communication takes place, you need to understand the things that influence the way people communicate, including culture, gender, and generation. When you understand these influences, you can avoid miscommunication and misunderstandings, and you can help everyone focus on what’s really important—the business.
Week 2: Communicating With Leadership Presence in the Workplace
As you learn to do the things that leaders do—make decisions, develop a vision, talk to people and inspire them, manage productivity—you need to develop the skills that make you look, act, and speak like a leader. A personal brand will tell others what you value and what you promise; personal presence will help others see you the way you see yourself; and learning how to lead productive meetings will differentiate you as a leader who gets things done.
Week 3: How to Handle Difficult Conversations
Strong interpersonal communication skills are crucial in effective leadership. Tough conversations happen when we disagree about important issues, and knowing how to handle difficult conversations can keep a team or an organization running smoothly. In this module, you’ll learn how to handle disagreements and diverging opinions and how to use conflict to strengthen teams and organizations.
Week 4: What to Say, and What Not to Say, in a Crisis Situation
In this module, we will practice communication in the context of crisis situations. You’ll learn how to handle crisis responses, how to save your company’s good name, and who you should pay attention to when communicating about a crisis. Skillful crisis communication makes crisis management effective.
来自Interpersonal Communication for Engineering Leaders的热门评论
It's a carefully crafted course, with excellent case studies and assignments. The course provides key ideas for a strong and effective communication.
讲师
Gayle Moran
Lecturer in Professional and Engineering Communication
Beata Krupa
Lecturer in Professional and Engineering Communication关于 莱斯大学
关于 Communication Skills for Engineers 专项课程
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