Chevron Left
返回到 Introduction to Technical Support

学生对 IBM 技能网络 提供的 Introduction to Technical Support 的评价和反馈

105 个评分


Gain the daily work skills and knowledge you’ll need for IT Technical Support career success. This course, part of the IBM Technical Support Professional Certificate, is designed for beginners with no prior IT experience or formal degree. Get an insider’s view into IT Support work. Learn about IT Support roles and levels, the support escalation matrix, ticketing systems, common support tools, and remote support software. Then, hear about career opportunities and career pathways from experienced, expert Information Technology professionals. By the end of this course, you will be able to: - Describe and develop a customer service and support mindset. - Define the levels of IT support and the escalation matrix. - Explore the features and benefits of ticketing systems. - Identify support tools and systems used in technical support. - Explore various tech support roles and responsibilities, including service level agreement responsibilities. - Recognize the career paths and progression in Technical Support. These skills will equip you to speak with prospective employers and ask insightful questions that demonstrate your knowledge of the day-to-day administrative role-related responsibilities....



Aug 5, 2022

The lessons were straight forward, and simple to understand. This course is making it possible to learn the fundementals of IT Support in a fast and reasonable pace.


Sep 18, 2022

The excelent coures. I was studed many morthings. Thanks courser & IBM


1 - Introduction to Technical Support 的 25 个评论(共 28 个)

创建者 Mr. A A

Sep 27, 2022

创建者 Samuel M M

Aug 2, 2022

创建者 Michael M

Jul 30, 2022

创建者 Sachith M

Sep 4, 2022

创建者 Samuel V

Aug 6, 2022

创建者 Vicente E C

Sep 6, 2022

创建者 Deepal H

Sep 19, 2022

创建者 Vivek P

Jul 30, 2022


Sep 22, 2022

创建者 Todd E

Jul 19, 2022

创建者 Dumisani L Z

Aug 20, 2022

创建者 Ezequiel L A

Jul 29, 2022

创建者 Aaron H

Aug 31, 2022

创建者 Domji E L

Sep 13, 2022

创建者 Ndiupi M

Sep 4, 2022

创建者 Prince P

Sep 25, 2022

创建者 Demola D

Sep 21, 2022

创建者 Josh B

Sep 21, 2022

创建者 Muhammad F

Sep 21, 2022

创建者 Akmal Z B A

Oct 1, 2022

创建者 jae-kil l

Sep 9, 2022

创建者 Hamidreza G

Aug 28, 2022

创建者 angga t

Jul 27, 2022

创建者 Mohamed Y

Aug 15, 2022

创建者 Ernest B

Aug 25, 2022