3.5.5 Complaint-Handling Guidelines, Part Two

From the course by University of Illinois at Urbana-Champaign
Leadership and Influence
11 ratings
University of Illinois at Urbana-Champaign
11 ratings
From the lesson
Week 3: Difficult Conversations as a Leader
Develop skills for tackling difficult conversations, including giving and getting feedback and handling complaints.

Meet the Instructors

  • C. K. Gunsalus
    C. K. Gunsalus
    Director of the National Center for Professional and Research Ethics (NCPRE), Professor Emerita of Business, and Research Professor at the Coordinated Science Laboratory