学生对 IBM 提供的 Technical Support Case Studies and Project 的评价和反馈
Apply your IT Technical support skills to real-world scenarios.
You’ll review case studies that call for the use of IT Support recommended practices. You’ll apply the knowledge and skills you obtained in reviewing these case studies, you will benefit from opportunities to build your technical, helpdesk, and customer support skills. Then, complete a project inspired by a real-world scenario.
We recommend completing the other Professional Certificate courses before taking this course....