Create Customer Support Data with Google Sheets

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在此免费指导项目中,您将:

Create formulas within Google Sheets to build upon raw data.

Create drop downs and check boxes using the data validation tool.

Link raw data from multiple tabs into a single tab, to obtain an overview of the business’s performance.

在面试中展现此实践经验

Clock1 week of study, 2 hours
Beginner面向初学者
Cloud无需下载
Video分屏视频
Comment Dots英语(English)
Laptop仅限桌面

By the end of this project, you will create a Google Sheet that transforms a business’s raw customer support data into a useful data set that provides the business with an overview of past support requirements. You will be able to determine which areas of the business are exceeding standards and which departments are performing below standard. This course will include an introduction to Google Sheets, how to leverage formulas, how to link multiple tabs, and how to utilize Google Sheets to determine if support is being provided within the required levels of service. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

必备条件

This course is for someone who is new to Google Sheets but has a desire to compile data for analysis and tracking.

您要培养的技能

  • Data Analysis
  • Data Management
  • Google Sheets

分步进行学习

在与您的工作区一起在分屏中播放的视频中,您的授课教师将指导您完成每个步骤:

  1. Introduction to Google Sheets

  2. Import Raw Data

  3. Introduction to Formulas

  4. Introduction to Data Validation

  5. Dashboard Design

  6. Complete the Dashboard

指导项目工作原理

您的工作空间就是浏览器中的云桌面,无需下载

在分屏视频中,您的授课教师会为您提供分步指导

授课教师

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