Case Study: Using Active Listening Skills

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来自 加州大学尔湾分校 的课程
Conflict Resolution Skills
419 评分
加州大学尔湾分校
419 评分
课程 2(共 4 门,Specialization Conflict Management
从本节课中
Active Listening Skills
In this module we will begin by examining active listening skills as a means of reaching a resolution. We will then shift our attention to recognizing conflict and knowing when to intervene. Lastly, we will discuss the five approaches to conflict.

与讲师见面

  • Najla DeBow
    Najla DeBow
    Instructor
    University of California, Irvine Extension