关于此课程： Conflict is everywhere and it is impossible to avoid conflicting viewpoints. However, not all conflict is bad, nor is it inherently negative. How conflict is handled makes all the difference. It is through proper identification and understanding of conflict that allows for effective resolutions, some of which may yield positive outcomes. In this course, we will examine the different types of conflict, how to understand and embrace the positive aspects of conflict, and how to successfully navigate conflict to positive resolution. This course presents the material though video lessons, case studies, and interviews. In each module students will be presented with in-video quiz questions to test their understanding. To further their mastery of the content students will also be asked to complete two peer reviewed assignments. Upon completing this course, you will be able to: 1. Identify the different types of conflict 2. Illustrate the positive aspects of conflict 3. Provide examples of positive ways to deal with conflict
制作方： 加州大学尔湾分校
教学方： Najla DeBow, Instructor
University of California, Irvine Extension
| 基本信息 | 课程 1（共 4 门，Conflict Management Specialization ） |
| 承诺学习时间 | 4 weeks, 2-3 hours/week |
| 语言 | English |
| 如何通过 | 通过所有计分作业以完成课程。 |
| 用户评分 |
授课大纲
第 1 周
Getting Started
Get started with the course! Begin by reading the Course Overview and completing the Pre-Course Survey.
1 视频, 3 阅读材料
- Reading: Course Overview
- Reading: About Our Guest Speakers
- Reading: Pre-Course Survey
第 2 周
Different Types of Conflict
In this module we will describe the different types of conflict, identify the sources of conflict, and explain the levels of conflict.
11 视频
- 视频: Different Types of Conflict Lesson 2
- 视频: Case Study: Working Overtime
- 视频: Case Study: Dominating Team Member
- 视频: Case Study: Communicating with Coworker
- 视频: Interview with Brent Rasmussen
- 视频: Different Types of Conflict Lesson 1 Debrief
- 视频: Different Types of Conflict Lesson 2 Debrief
- 视频: Book Review: MGMT 3
- 视频: Book Review: The Courageous Follower
- 视频: Resource: Change Style Indicator
第 3 周
Positive Aspects of Conflict
In this module we will discover the positive aspects of conflict, identify appropriate ways of managing conflict, and differentiate among the causes of conflict.
9 视频
- 视频: Positive Aspects of Conflict Lesson 2
- 视频: Case Study: Finders Keepers
- 视频: Case Study: Professional Dress
- 视频: Case Study: Benefits Issue
- 视频: Interview with Joseph Chatelle
- 视频: Interview with Chris O'Neal
- 视频: Positive Aspects of Conflict Lesson 1 Debrief
- 视频: Positive Aspects of Conflict Lesson 2 Debrief
已评分: Positive Aspects of Conflict
第 4 周
Positive Ways of Dealing with Conflict
In this module we will develop positive ways of dealing with conflict, evaluate the cost of conflict, and analyze the impact of conflict to employee engagement and performance.
10 视频
- 视频: Positive Ways of Dealing with Conflict Lesson 2
- 视频: Case Study: Performance Evaluation
- 视频: Case Study: Silence is Acceptance
- 视频: Case Study: Dealing with Young Workers
- 视频: Interview with Karen Kaye
- 视频: Positive Ways of Dealing with Conflict Lesson 1 Debrief
- 视频: Positive Ways of Dealing with Conflict Lesson 2 Debrief
- 视频: Book Review: Crucial Confrontations
- 视频: Book Review: Leadership, Theory, Skill Development
已评分: Dealing With Conflict in Our Lives
第 5 周
Course Wrap-up
Congratulations! You've made it to the end of the course. Please watch the end of course video, read the message from UCI Extension, and complete the post-course survey.
1 视频, 2 阅读材料
- Reading: Message from UCI Extension
- Reading: Post-Course Survey
常见问题解答
运作方式
Coursework
Each course is like an interactive textbook, featuring pre-recorded videos, quizzes and projects.
Help from Your Peers
Connect with thousands of other learners and debate ideas, discuss course material, and get help mastering concepts.
Certificates
Earn official recognition for your work, and share your success with friends, colleagues, and employers.
制作方
加州大学尔湾分校
Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways.
价格
| 购买课程 | |
|---|---|
| 访问课程材料 | 可用 |
| 访问评分的材料 | 可用 |
| 收到最终成绩 | 可用 |
| 获得可共享的课程证书 | 可用 |
评分和审阅
The course will make someone educated to deal with conflict situation either professional or personal life.
I really liked this course. I think it is very useful and productive to understand more deeply how to lead a conflict and which are the most appropriate tools to manage different types of conflicts.
This is an excellent course! I am so glad that I took it!
Good