Conflict is everywhere and it is impossible to avoid conflicting viewpoints. However, not all conflict is bad, nor is it inherently negative. How conflict is handled makes all the difference. It is through proper identification and understanding of conflict that allows for effective resolutions, some of which may yield positive outcomes. In this course, we will examine the different types of conflict, how to understand and embrace the positive aspects of conflict, and how to successfully navigate conflict to positive resolution.
课程信息
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学生职业成果
38%
完成这些课程后已开始新的职业生涯
27%
通过此课程获得实实在在的工作福利
17%
加薪或升职
您将获得的技能
AssertivenessActive ListeningCommunicationManagement
学生职业成果
38%
完成这些课程后已开始新的职业生涯
27%
通过此课程获得实实在在的工作福利
17%
加薪或升职
可分享的证书
完成后获得证书
100% 在线
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第 1 门课程（共 4 门）
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完成时间大约为8 小时
建议：4 weeks, 2-3 hours/week
英语（English）
字幕：英语（English）, 越南语, 希腊语, 西班牙语（Spanish）
教学大纲 - 您将从这门课程中学到什么
完成时间为 1 小时
Getting Started
Get started with the course! Begin by reading the Course Overview and completing the Pre-Course Survey.
完成时间为 1 小时
1 个视频 （总计 3 分钟）, 3 个阅读材料
1 个视频
3 个阅读材料
Course Overview10分钟
About Our Guest Speakers10分钟
Pre-Course Survey10分钟
完成时间为 1 小时
Different Types of Conflict
In this module we will describe the different types of conflict, identify the sources of conflict, and explain the levels of conflict.
完成时间为 1 小时
11 个视频 （总计 39 分钟）
11 个视频
Different Types of Conflict Lesson 29分钟
Case Study: Working Overtime1分钟
Case Study: Dominating Team Member2分钟
Case Study: Communicating with Coworker1分钟
Interview with Brent Rasmussen4分钟
Different Types of Conflict Lesson 1 Debrief1分钟
Different Types of Conflict Lesson 2 Debrief6分钟
Book Review: MGMT 32分钟
Book Review: The Courageous Follower3分钟
Resource: Change Style Indicator3分钟
完成时间为 3 小时
Positive Aspects of Conflict
In this module we will discover the positive aspects of conflict, identify appropriate ways of managing conflict, and differentiate among the causes of conflict.
完成时间为 3 小时
9 个视频 （总计 57 分钟）
9 个视频
Positive Aspects of Conflict Lesson 28分钟
Case Study: Finders Keepers1分钟
Case Study: Professional Dress2分钟
Case Study: Benefits Issue3分钟
Interview with Joseph Chatelle3分钟
Interview with Chris O'Neal19分钟
Positive Aspects of Conflict Lesson 1 Debrief3分钟
Positive Aspects of Conflict Lesson 2 Debrief10分钟
完成时间为 3 小时
Positive Ways of Dealing with Conflict
In this module we will develop positive ways of dealing with conflict, evaluate the cost of conflict, and analyze the impact of conflict to employee engagement and performance.
完成时间为 3 小时
10 个视频 （总计 40 分钟）
10 个视频
Positive Ways of Dealing with Conflict Lesson 23分钟
Case Study: Performance Evaluation1分钟
Case Study: Silence is Acceptance3分钟
Case Study: Dealing with Young Workers3分钟
Interview with Karen Kaye5分钟
Positive Ways of Dealing with Conflict Lesson 1 Debrief6分钟
Positive Ways of Dealing with Conflict Lesson 2 Debrief5分钟
Book Review: Crucial Confrontations4分钟
Book Review: Leadership, Theory, Skill Development2分钟
审阅
4.3
来自冲突类别的热门评论
由 DC 提供Sep 6, 2019
Understanding the types of conflict will allow for clearer directions on resolution to said conflicts. Understanding that conflict can allow growth of a team is helpful in one's everyday business.
由 FS 提供Sep 24, 2016
This course was fun and fits into real world experiences. I was able to use common sense along with the course material. Nalja speaks very clear and easy to follow.
由 EL 提供Apr 13, 2017
Great course, lots of useful information and the practical application is laid out with case studies. Too bad you have to pay to participate in the assignments...
由 DD 提供Mar 7, 2016
It gave the algorithm to address a conflict, professionally. Concepts are common sense, mostly but the combination and how to use them is provided in here.
关于 加州大学尔湾分校
Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways.
关于 冲突管理 专项课程
Master the fundamentals of conflict resolution, harness the power of positive conflict, and hone your intercultural communication skills. In this Specialization, you’ll learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. You’ll build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies. In the final Capstone Project, you’ll analyze a specific conflict and outline an approach to management and resolution.
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