课程信息
4.3
436 个评分
104 个审阅
专项课程

第 1 门课程(共 4 门),位于

100% 在线

100% 在线

立即开始,按照自己的计划学习。
可灵活调整截止日期

可灵活调整截止日期

根据您的日程表重置截止日期。
完成时间(小时)

完成时间大约为8 小时

建议:4 weeks, 2-3 hours/week...
可选语言

英语(English)

字幕:英语(English)...

您将获得的技能

AssertivenessActive ListeningCommunicationManagement
专项课程

第 1 门课程(共 4 门),位于

100% 在线

100% 在线

立即开始,按照自己的计划学习。
可灵活调整截止日期

可灵活调整截止日期

根据您的日程表重置截止日期。
完成时间(小时)

完成时间大约为8 小时

建议:4 weeks, 2-3 hours/week...
可选语言

英语(English)

字幕:英语(English)...

教学大纲 - 您将从这门课程中学到什么

1
完成时间(小时)
完成时间为 1 小时

Getting Started

Get started with the course! Begin by reading the Course Overview and completing the Pre-Course Survey....
Reading
1 个视频(共 3 分钟), 3 个阅读材料
Video1 个视频
Reading3 个阅读材料
Course Overview10分钟
About Our Guest Speakers10分钟
Pre-Course Survey10分钟
2
完成时间(小时)
完成时间为 1 小时

Different Types of Conflict

In this module we will describe the different types of conflict, identify the sources of conflict, and explain the levels of conflict. ...
Reading
11 个视频(共 39 分钟)
Video11 个视频
Different Types of Conflict Lesson 29分钟
Case Study: Working Overtime1分钟
Case Study: Dominating Team Member2分钟
Case Study: Communicating with Coworker1分钟
Interview with Brent Rasmussen4分钟
Different Types of Conflict Lesson 1 Debrief1分钟
Different Types of Conflict Lesson 2 Debrief6分钟
Book Review: MGMT 32分钟
Book Review: The Courageous Follower3分钟
Resource: Change Style Indicator3分钟
3
完成时间(小时)
完成时间为 3 小时

Positive Aspects of Conflict

In this module we will discover the positive aspects of conflict, identify appropriate ways of managing conflict, and differentiate among the causes of conflict....
Reading
9 个视频(共 57 分钟), 1 个测验
Video9 个视频
Positive Aspects of Conflict Lesson 28分钟
Case Study: Finders Keepers1分钟
Case Study: Professional Dress2分钟
Case Study: Benefits Issue3分钟
Interview with Joseph Chatelle3分钟
Interview with Chris O'Neal19分钟
Positive Aspects of Conflict Lesson 1 Debrief3分钟
Positive Aspects of Conflict Lesson 2 Debrief10分钟
4
完成时间(小时)
完成时间为 3 小时

Positive Ways of Dealing with Conflict

In this module we will develop positive ways of dealing with conflict, evaluate the cost of conflict, and analyze the impact of conflict to employee engagement and performance. ...
Reading
10 个视频(共 40 分钟), 1 个测验
Video10 个视频
Positive Ways of Dealing with Conflict Lesson 23分钟
Case Study: Performance Evaluation1分钟
Case Study: Silence is Acceptance3分钟
Case Study: Dealing with Young Workers3分钟
Interview with Karen Kaye5分钟
Positive Ways of Dealing with Conflict Lesson 1 Debrief6分钟
Positive Ways of Dealing with Conflict Lesson 2 Debrief5分钟
Book Review: Crucial Confrontations4分钟
Book Review: Leadership, Theory, Skill Development2分钟
4.3
职业方向

33%

完成这些课程后已开始新的职业生涯
工作福利

83%

通过此课程获得实实在在的工作福利
职业晋升

20%

加薪或升职

热门审阅

创建者 FSSep 25th 2016

This course was fun and fits into real world experiences. I was able to use common sense along with the course material. Nalja speaks very clear and easy to follow.

创建者 LBNov 14th 2016

Very good course a lot to learn specially with the globalization and working with different cultures is a really with tool for personal and company improvement.

讲师

Avatar

Najla DeBow

Instructor
University of California, Irvine Extension

关于 University of California, Irvine

Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways....

关于 Conflict Management 专项课程

Master the fundamentals of conflict resolution, harness the power of positive conflict, and hone your intercultural communication skills. In this Specialization, you’ll learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. You’ll build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies. In the final Capstone Project, you’ll analyze a specific conflict and outline an approach to management and resolution....
Conflict Management

常见问题

  • 注册以便获得证书后,您将有权访问所有视频、测验和编程作业(如果适用)。只有在您的班次开课之后,才可以提交和审阅同学互评作业。如果您选择在不购买的情况下浏览课程,可能无法访问某些作业。

  • 您注册课程后,将有权访问专项课程中的所有课程,并且会在完成课程后获得证书。您的电子课程证书将添加到您的成就页中,您可以通过该页打印您的课程证书或将其添加到您的领英档案中。如果您只想阅读和查看课程内容,可以免费旁听课程。

还有其他问题吗?请访问 学生帮助中心