课程信息

32,279 次近期查看

学生职业成果

38%

完成这些课程后已开始新的职业生涯

27%

通过此课程获得实实在在的工作福利

17%

加薪或升职
可分享的证书
完成后获得证书
100% 在线
立即开始,按照自己的计划学习。
第 1 门课程(共 4 门)
可灵活调整截止日期
根据您的日程表重置截止日期。
完成时间大约为7 小时
英语(English)
字幕:希腊语, 越南语, 英语(English), 西班牙语(Spanish), 罗马尼亚语

您将获得的技能

AssertivenessActive ListeningCommunicationManagement

学生职业成果

38%

完成这些课程后已开始新的职业生涯

27%

通过此课程获得实实在在的工作福利

17%

加薪或升职
可分享的证书
完成后获得证书
100% 在线
立即开始,按照自己的计划学习。
第 1 门课程(共 4 门)
可灵活调整截止日期
根据您的日程表重置截止日期。
完成时间大约为7 小时
英语(English)
字幕:希腊语, 越南语, 英语(English), 西班牙语(Spanish), 罗马尼亚语

提供方

加州大学尔湾分校 徽标

加州大学尔湾分校

教学大纲 - 您将从这门课程中学到什么

内容评分Thumbs Up95%(3,345 个评分)Info
1

1

完成时间为 1 小时

Getting Started

完成时间为 1 小时
1 个视频 (总计 3 分钟), 3 个阅读材料
1 个视频
3 个阅读材料
Course Overview10分钟
About Our Guest Speakers10分钟
Pre-Course Survey10分钟
2

2

完成时间为 1 小时

Different Types of Conflict

完成时间为 1 小时
11 个视频 (总计 39 分钟)
11 个视频
Different Types of Conflict Lesson 29分钟
Case Study: Working Overtime1分钟
Case Study: Dominating Team Member2分钟
Case Study: Communicating with Coworker1分钟
Interview with Brent Rasmussen4分钟
Different Types of Conflict Lesson 1 Debrief1分钟
Different Types of Conflict Lesson 2 Debrief6分钟
Book Review: MGMT 32分钟
Book Review: The Courageous Follower3分钟
Resource: Change Style Indicator3分钟
3

3

完成时间为 3 小时

Positive Aspects of Conflict

完成时间为 3 小时
9 个视频 (总计 57 分钟)
9 个视频
Positive Aspects of Conflict Lesson 28分钟
Case Study: Finders Keepers1分钟
Case Study: Professional Dress2分钟
Case Study: Benefits Issue3分钟
Interview with Joseph Chatelle3分钟
Interview with Chris O'Neal19分钟
Positive Aspects of Conflict Lesson 1 Debrief3分钟
Positive Aspects of Conflict Lesson 2 Debrief10分钟
4

4

完成时间为 3 小时

Positive Ways of Dealing with Conflict

完成时间为 3 小时
10 个视频 (总计 40 分钟)
10 个视频
Positive Ways of Dealing with Conflict Lesson 23分钟
Case Study: Performance Evaluation1分钟
Case Study: Silence is Acceptance3分钟
Case Study: Dealing with Young Workers3分钟
Interview with Karen Kaye5分钟
Positive Ways of Dealing with Conflict Lesson 1 Debrief6分钟
Positive Ways of Dealing with Conflict Lesson 2 Debrief5分钟
Book Review: Crucial Confrontations4分钟
Book Review: Leadership, Theory, Skill Development2分钟

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关于 冲突管理 专项课程

Master the fundamentals of conflict resolution, harness the power of positive conflict, and hone your intercultural communication skills. In this Specialization, you’ll learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. You’ll build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies. In the final Capstone Project, you’ll analyze a specific conflict and outline an approach to management and resolution....
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  • Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:

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  • When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

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  • Yes, Coursera provides financial aid to learners who cannot afford the fee. Apply for it by clicking on the Financial Aid link beneath the "Enroll" button on the left. You'll be prompted to complete an application and will be notified if you are approved. You'll need to complete this step for each course in the Specialization, including the Capstone Project. Learn more.

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