Conflict is everywhere and it is impossible to avoid conflicting viewpoints. However, not all conflict is bad, nor is it inherently negative. How conflict is handled makes all the difference. It is through proper identification and understanding of conflict that allows for effective resolutions, some of which may yield positive outcomes. In this course, we will examine the different types of conflict, how to understand and embrace the positive aspects of conflict, and how to successfully navigate conflict to positive resolution.
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课程信息
您将获得的技能
- Assertiveness
- Active Listening
- Communication
- Management
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加州大学尔湾分校
Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways.
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Getting Started
Get started with the course! Begin by reading the Course Overview and completing the Pre-Course Survey.
Different Types of Conflict
In this module we will describe the different types of conflict, identify the sources of conflict, and explain the levels of conflict.
Positive Aspects of Conflict
In this module we will discover the positive aspects of conflict, identify appropriate ways of managing conflict, and differentiate among the causes of conflict.
Positive Ways of Dealing with Conflict
In this module we will develop positive ways of dealing with conflict, evaluate the cost of conflict, and analyze the impact of conflict to employee engagement and performance.
审阅
- 5 stars63.66%
- 4 stars24.29%
- 3 stars7.80%
- 2 stars2.49%
- 1 star1.73%
来自冲突类别的热门评论
Excellent course and very beneficiary to all type of people to solve self conflicts, work conflicts and many others. I advice to enroll
I t was great opportunity to attend this course of types of conflict it's knowledgeable and fruit ful course for management and organizational staff management
Perfect! The lessons were short and right to the point. The language used was easy to understand. This was a fantastic course, thank you!
I found this course very interesting. Helpful ideas and concepts to be applied in everyday life, in both the workplace or personal life!
关于 冲突管理 专项课程
Master the fundamentals of conflict resolution, harness the power of positive conflict, and hone your intercultural communication skills. In this Specialization, you’ll learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. You’ll build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies. In the final Capstone Project, you’ll analyze a specific conflict and outline an approach to management and resolution.

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