About this course: Conflict is everywhere and it is impossible to avoid conflicting viewpoints. However, not all conflict is bad, nor is it inherently negative. How conflict is handled makes all the difference. It is through proper identification and understanding of conflict that allows for effective resolutions, some of which may yield positive outcomes. In this course, we will examine the different types of conflict, how to understand and embrace the positive aspects of conflict, and how to successfully navigate conflict to positive resolution. This course presents the material though video lessons, case studies, and interviews. In each module students will be presented with in-video quiz questions to test their understanding. To further their mastery of the content students will also be asked to complete two peer reviewed assignments. Upon completing this course, you will be able to: 1. Identify the different types of conflict 2. Illustrate the positive aspects of conflict 3. Provide examples of positive ways to deal with conflict
Taught by: Najla DeBow, Instructor
University of California, Irvine Extension
| Basic Info | Course 1 of 4 in the Conflict Management Specialization |
| Commitment | 4 weeks, 2-3 hours/week |
| Language | English |
| How To Pass | Pass all graded assignments to complete the course. |
| User Ratings |
- Video: Welcome Video
- Reading: Course Overview
- Reading: About Our Guest Speakers
- Reading: Pre-Course Survey
- Video: Different Types of Conflict Lesson 1
- Video: Different Types of Conflict Lesson 2
- Video: Case Study: Working Overtime
- Video: Case Study: Dominating Team Member
- Video: Case Study: Communicating with Coworker
- Video: Interview with Brent Rasmussen
- Video: Different Types of Conflict Lesson 1 Debrief
- Video: Different Types of Conflict Lesson 2 Debrief
- Video: Book Review: MGMT 3
- Video: Book Review: The Courageous Follower
- Video: Resource: Change Style Indicator
- Video: Positive Aspects of Conflict Lesson 1
- Video: Positive Aspects of Conflict Lesson 2
- Video: Case Study: Finders Keepers
- Video: Case Study: Professional Dress
- Video: Case Study: Benefits Issue
- Video: Interview with Joseph Chatelle
- Video: Interview with Chris O'Neal
- Video: Positive Aspects of Conflict Lesson 1 Debrief
- Video: Positive Aspects of Conflict Lesson 2 Debrief
- Video: Positive Ways of Dealing with Conflict Lesson 1
- Video: Positive Ways of Dealing with Conflict Lesson 2
- Video: Case Study: Performance Evaluation
- Video: Case Study: Silence is Acceptance
- Video: Case Study: Dealing with Young Workers
- Video: Interview with Karen Kaye
- Video: Positive Ways of Dealing with Conflict Lesson 1 Debrief
- Video: Positive Ways of Dealing with Conflict Lesson 2 Debrief
- Video: Book Review: Crucial Confrontations
- Video: Book Review: Leadership, Theory, Skill Development
- Video: End of Course Video
- Reading: Message from UCI Extension
- Reading: Post-Course Survey
Each course is like an interactive textbook, featuring pre-recorded videos, quizzes and projects.
Connect with thousands of other learners and debate ideas, discuss course material, and get help mastering concepts.
Earn official recognition for your work, and share your success with friends, colleagues, and employers.
| Purchase Course | Audit | |
|---|---|---|
| Access to course materials | Available | Available |
| Access to graded materials | Available | Not available |
| Receive a final grade | Available | Not available |
| Earn a shareable Course Certificate | Available | Not available |
This is useful to remind us of some of the rudimentary concepts on conflict management.
Great course! Simple enough to understand the concepts you are given and the examples, I am very happy to have made the decision to study it. I think the only thing missing is that you should provide some reading material, because not all the books you put reference to are on Internet. Thank you for giving me valueble insight.
It is a very informative course.
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very ineresting. look forward to continue