This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program.
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可灵活调整截止日期
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初级
完成时间大约为23 小时
英语（English）
字幕：英语（English）, 西班牙语（Spanish）, 巴西葡萄牙语
您将获得的技能
Binary CodeCustomer SupportLinuxTroubleshooting
可分享的证书
完成后获得证书
100% 在线
立即开始，按照自己的计划学习。
可灵活调整截止日期
根据您的日程表重置截止日期。
初级
完成时间大约为23 小时
英语（English）
字幕：英语（English）, 西班牙语（Spanish）, 巴西葡萄牙语
提供方
The IT Support Professional Certificate program is part of Grow with Google, an initiative that draws on Google's 20-year history of building products, platforms, and services that help people and businesses grow. Through programs like these, we aim to help everyone– those who make up the workforce of today and the students who will drive the workforce of tomorrow – access the best of Google’s training and tools to grow their skills, careers, and businesses.
教学大纲 - 您将从这门课程中学到什么
完成时间为 4 小时
Introduction to IT
Welcome to Technical Support Fundamentals, the first course of the IT Support Professional Certificate! By enrolling in this course, you are taking the first step to kickstarting your career in tech. In the first week of the course, we'll learn about how computers were invented, how they've evolved over time, and how they work today. We will also learn about what an "IT Support Specialist" is and what they do in their job. By the end of this module, you will know how to count like a computer using binary and understand why these calculations are so powerful for society. So let's get started!
完成时间为 4 小时
14 个视频 （总计 51 分钟）, 6 个阅读材料, 3 个测验
14 个视频
What is IT?4分钟
What does an IT Support Specialist do?2分钟
Course Introduction2分钟
From Abacus to Analytical Engine5分钟
The Path to Modern Computers11分钟
Kevin Career1分钟
Computer Language3分钟
Character Encoding3分钟
Binary2分钟
How to Count in Binary3分钟
Abstraction2分钟
Computer Architecture Overview3分钟
Kevin Advice1分钟
6 个阅读材料
Navigating Coursera10分钟
Program Surveys10分钟
How to Use Discussion Forums10分钟
Get to Know Your Classmates10分钟
Supplemental Reading on Logic Gates10分钟
About Graded Plugins10分钟
3 个练习
Binary30分钟
Computer Architecture30分钟
How to Count in Binary30分钟
完成时间为 5 小时
Hardware
In the second week of this course, we'll learn about what's inside a computer. We'll learn all about the hardware components or different pieces inside a computer. We'll discover what each component does and how they work together to make a computer function. By the end of this module, you will also know how to build a computer from scratch!
完成时间为 5 小时
16 个视频 （总计 79 分钟）, 7 个阅读材料, 4 个测验
16 个视频
Introduction to Computer Hardware4分钟
Programs and Hardware8分钟
Joe Diversity1分钟
CPU4分钟
RAM3分钟
Motherboards3分钟
Storage4分钟
Power Supplies4分钟
Mobile Devices3分钟
Batteries and Charging Systems4分钟
Peripherals4分钟
BIOS4分钟
Ben's Advice1分钟
Putting it All Together21分钟
Mobile Device Repair2分钟
7 个阅读材料
Supplemental Reading for CPUs10分钟
Supplemental Reading for CPU architecture10分钟
Supplemental Reading for Data Storage10分钟
Supplemental Readings for Batteries and Charging Systems10分钟
Supplemental Reading for USB Peripherals10分钟
Supplemental Reading for Projectors10分钟
About Graded Plugins10分钟
4 个练习
The Modern Computer30分钟
Components30分钟
Starting It Up30分钟
Assemble a Computer30分钟
完成时间为 6 小时
Operating System
In the third week of this course, we'll learn about operating systems. We'll discuss the common operating systems that are used today and understand how they work with the computer hardware. We'll learn about the "boot process" of an operating system and show you how to install Windows, Linux and Mac OSX operating systems from scratch. By the end of this module, you'll use the Qwiklabs environment to interact directly with the Windows and Linux operating systems.
完成时间为 6 小时
21 个视频 （总计 69 分钟）, 6 个阅读材料, 5 个测验
21 个视频
Remote Connection and SSH5分钟
Remote Connections on Windows4分钟
Components of an Operating System6分钟
Files and File Systems3分钟
Process Management2分钟
Memory Management2分钟
I/O Management2分钟
Interacting with the OS: User Space3分钟
Logs2分钟
The Boot Process2分钟
Mobile Operating Systems1分钟
Cindy Drive & Career Path1分钟
Choosing an Operating System3分钟
Virtual Machines2分钟
Installing Windows5分钟
Installing Linux6分钟
What is Chrome OS?3分钟
Installing Mac OS X3分钟
Tri Ngo Obstacles & How to be successful in IT1分钟
Introduction to Qwiklabs1分钟
6 个阅读材料
Supplemental reading for Remote Connections in Windows10分钟
Supplemental Reading for Chrome OS10分钟
Supplemental Reading for ReFS File System10分钟
Supplemental Reading for Choosing an OS10分钟
Supplemental Reading for Ubuntu10分钟
Instructions for Accessing Linux and Windows Qwiklabs10分钟
3 个练习
What is an Operating System?30分钟
Installing an Operating System30分钟
Accessing Qwiklabs30分钟
完成时间为 2 小时
Networking
In the fourth week of this course, we'll learn about computer networking. We'll explore the history of the Internet and what "The Web" actually is. We'll also discuss topics like Internet privacy, security, and what the future of the Internet may look like. You'll also understand why the Internet has limitations even today. By the end of this module, you will know how the Internet works and recognize both the positive and negative impacts the Internet has had on the world.
完成时间为 2 小时
14 个视频 （总计 43 分钟）, 1 个阅读材料, 2 个测验
14 个视频
Basics of Networking7分钟
Networking Hardware3分钟
Language of the Internet2分钟
The Web3分钟
Victor First Job1分钟
History of the Internet4分钟
Limitations of the Internet3分钟
Impact3分钟
Internet of Things1分钟
Gian What he does in Android Security1分钟
Privacy and Security3分钟
Heather Adkins Keeping Hackers Out2分钟
Learner Story: Melinda40
1 个阅读材料
Supplemental Reading for Internet of Things10分钟
2 个练习
Limitations of the Internet30分钟
Networking50分钟
审阅
来自TECHNICAL SUPPORT FUNDAMENTALS的热门评论
由 AH 提供Oct 3, 2018
Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!
由 AK 提供Jun 12, 2020
Thank you very much for this amazing course, I learned a lot and I am very excited to start a career and to apply what I have learned. Thank you very much to all the lecturers and thank you to Google.
由 YC 提供May 24, 2020
Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.
由 JP 提供Apr 26, 2020
Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.
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Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
- The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
- The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
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