课程信息
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立即开始,按照自己的计划学习。

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初级

完成时间大约为20 小时

建议:8 - 10 hours per week...

英语(English)

字幕:英语(English), 西班牙语(Spanish), 巴西葡萄牙语

您将获得的技能

Binary CodeCustomer SupportLinuxTroubleshooting

100% 在线

立即开始,按照自己的计划学习。

可灵活调整截止日期

根据您的日程表重置截止日期。

初级

完成时间大约为20 小时

建议:8 - 10 hours per week...

英语(English)

字幕:英语(English), 西班牙语(Spanish), 巴西葡萄牙语

教学大纲 - 您将从这门课程中学到什么

1
完成时间为 4 小时

Introduction to IT

Welcome to Technical Support Fundamentals, the first course of the IT Support Professional Certificate! By enrolling in this course, you are taking the first step to kickstarting your career in tech. In the first week of the course, we'll learn about how computers were invented, how they've evolved over time, and how they work today. We will also learn about what an "IT Support Specialist" is and what they do in their job. By the end of this module, you will know how to count like a computer using binary and understand why these calculations are so powerful for society. So let's get started!

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14 个视频 (总计 51 分钟), 6 个阅读材料, 3 个测验
14 个视频
What is IT?4分钟
What does an IT Support Specialist do?2分钟
Course Introduction2分钟
From Abacus to Analytical Engine5分钟
The Path to Modern Computers11分钟
Kevin Career1分钟
Computer Language3分钟
Character Encoding3分钟
Binary2分钟
How to Count in Binary3分钟
Abstraction2分钟
Computer Architecture Overview3分钟
Kevin Advice1分钟
6 个阅读材料
Navigating Coursera10分钟
Program Surveys10分钟
How to Use Discussion Forums10分钟
Get to Know Your Classmates10分钟
Supplemental Reading on Logic Gates10分钟
About Graded Plugins10分钟
3 个练习
Binary30分钟
Computer Architecture30分钟
How to Count in Binary30分钟
2
完成时间为 3 小时

Hardware

In the second week of this course, we'll learn about what's inside a computer. We'll learn all about the hardware components or different pieces inside a computer. We'll discover what each component does and how they work together to make a computer function. By the end of this module, you will also know how to build a computer from scratch!

...
13 个视频 (总计 69 分钟), 4 个阅读材料, 3 个测验
13 个视频
Introduction to Computer Hardware4分钟
Programs and Hardware8分钟
Joe Diversity1分钟
CPU4分钟
RAM3分钟
Motherboards3分钟
Storage4分钟
Power Supplies4分钟
Peripherals4分钟
BIOS4分钟
Ben's Advice1分钟
Putting it All Together21分钟
4 个阅读材料
Supplemental Reading for CPUs10分钟
Supplemental Reading for CPU architecture10分钟
Supplemental Reading for Data Storage10分钟
Supplemental Reading for USB Peripherals10分钟
3 个练习
The Modern Computer30分钟
Components30分钟
Starting It Up30分钟
完成时间为 1 小时

Hardware: Graded Assessment

...
1 个阅读材料, 1 个测验
1 个阅读材料
About Graded Plugins10分钟
1 个练习
Assemble a Computer30分钟
3
完成时间为 5 小时

Operating System

In the third week of this course, we'll learn about operating systems. We'll discuss the common operating systems that are used today and understand how they work with the computer hardware. We'll learn about the "boot process" of an operating system and show you how to install Windows, Linux and Mac OSX operating systems from scratch. By the end of this module, you'll use the Qwiklabs environment to interact directly with the Windows and Linux operating systems.

...
19 个视频 (总计 63 分钟), 5 个阅读材料, 5 个测验
19 个视频
Components of an Operating System6分钟
Files and File Systems3分钟
Process Management2分钟
Memory Management2分钟
I/O Management2分钟
Interacting with the OS: User Space3分钟
Logs2分钟
The Boot Process2分钟
Cindy Drive & Career Path1分钟
Choosing an Operating System3分钟
Virtual Machines2分钟
Installing Windows5分钟
Installing Linux6分钟
What is Chrome OS?3分钟
Installing Mac OS X3分钟
Tri Ngo Obstacles & How to be successful in IT1分钟
Introduction to Qwiklabs1分钟
Instructions for Accessing Linux Qwiklabs5分钟
5 个阅读材料
Supplemental Reading for Chrome OS10分钟
Supplemental Reading for ReFS File System10分钟
Supplemental Reading for Choosing an OS10分钟
Supplemental Reading for Ubuntu10分钟
Instructions for Accessing Windows Qwiklabs10分钟
3 个练习
What is an Operating System?30分钟
Installing an Operating System30分钟
Accessing Qwiklabs30分钟
4
完成时间为 2 小时

Networking

In the fourth week of this course, we'll learn about computer networking. We'll explore the history of the Internet and what "The Web" actually is. We'll also discuss topics like Internet privacy, security, and what the future of the Internet may look like. You'll also understand why the Internet has limitations even today. By the end of this module, you will know how the Internet works and recognize both the positive and negative impacts the Internet has had on the world.

...
13 个视频 (总计 43 分钟), 1 个阅读材料, 2 个测验
13 个视频
Basics of Networking7分钟
Networking Hardware3分钟
Language of the Internet2分钟
The Web3分钟
Victor First Job1分钟
History of the Internet4分钟
Limitations of the Internet3分钟
Impact3分钟
Internet of Things1分钟
Gian What he does in Android Security1分钟
Privacy and Security3分钟
Heather Adkins Keeping Hackers Out2分钟
1 个阅读材料
Supplemental Reading for Internet of Things10分钟
2 个练习
Limitations of the Internet30分钟
Networking30分钟
4.8
3049 个审阅Chevron Right

来自Technical Support Fundamentals的热门评论

创建者 AHOct 4th 2018

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!

创建者 JMFeb 15th 2018

Great introduction to IT and the different standards that are used in the field. It really gives you an idea of what to expect and the different aspects that you may encounter while you're on the job.

讲师

关于 Google

The IT Support Professional Certificate program is part of Grow with Google, an initiative that draws on Google's 20-year history of building products, platforms, and services that help people and businesses grow. Through programs like these, we aim to help everyone– those who make up the workforce of today and the students who will drive the workforce of tomorrow – access the best of Google’s training and tools to grow their skills, careers, and businesses....

关于 Google IT 支持专业认证课程 专项课程

This five-course certificate, developed by Google, includes innovative curriculum designed to prepare you for an entry-level role in IT support. A job in IT can mean in-person or remote help desk work in a small business or at a global company like Google. If you’ve been tinkering with IT or are new to the field, you’re at the right place. The program is part of Grow with Google, a Google initiative to help create economic opportunities for all Americans. Check out this video to learn more. Upon completion of the certificate, you can share your information with top employers like Cognizant, GE Digital, H&R Block, Hulu, J.M. Smucker, Infosys, Intel, KForce, MCPc, PNC Bank, RICOH USA, Sprint, TEKSystems, UPMC, Veterans United Home Loans, Walmart and their subsidiaries, and of course, Google. Through a mix of video lectures, quizzes, and hand-on labs and widgets, the program will introduce you to troubleshooting and customer service, networking, operating systems, system administration and security. Along the way, you’ll hear from Googlers with unique backgrounds whose own foundation in IT support served as a jumping off point for their careers. By dedicating 8-10 hours a week, you can complete the certificate in about eight months. You can skip through content that you might already know and speed ahead to the graded assessments. The content in the Google IT Support Professional Certificate is licensed under a Creative Commons Attribution 4.0 International License....
Google IT 支持专业认证课程

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