Learn to analyze and improve business processes in services or in manufacturing by learning how to increase productivity and deliver higher quality standards. Key concepts include process analysis, bottlenecks, flows rates, and inventory levels, and more. After successfully completing this course, you can apply these skills to a real-world business challenge as part of the Wharton Business Foundations Specialization.
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课程信息
155,144 次近期查看
学生职业成果
48%
完成这些课程后已开始新的职业生涯
37%
通过此课程获得实实在在的工作福利
您将获得的技能
Process ManagementOperations ManagementSix SigmaInventory
学生职业成果
48%
完成这些课程后已开始新的职业生涯
37%
通过此课程获得实实在在的工作福利
可分享的证书
完成后获得证书
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第 5 门课程（共 6 门）
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完成时间大约为18 小时
建议：4 weeks of study, 4-6 hours/week
英语（English）
字幕：英语（English）, 西班牙语（Spanish）, 巴西葡萄牙语, 阿拉伯语（Arabic）
提供方
宾夕法尼亚大学
The University of Pennsylvania (commonly referred to as Penn) is a private university, located in Philadelphia, Pennsylvania, United States. A member of the Ivy League, Penn is the fourth-oldest institution of higher education in the United States, and considers itself to be the first university in the United States with both undergraduate and graduate studies.
教学大纲 - 您将从这门课程中学到什么
完成时间为 27 分钟
Introduction
This short module was designed to introduce you to the course, and to give you an overview of what you can expect from the course and the instructor!
完成时间为 27 分钟
3 个视频 （总计 17 分钟）, 1 个阅读材料
3 个视频
Four Dimensions of Operational Performance7分钟
Trade-offs and the Efficient Frontier7分钟
1 个阅读材料
Module 1 - Introduction: Lecture Slides (PDF)10分钟
完成时间为 3 小时
Process Analysis
In this module, you'll learn how to identify key elements of process analysis: flow rates, and flow times, how to uncover bottlenecks, how to optimize labor and inventory, and how to handle the complexities of multiple flow units. At the end of this module, you'll be able to break down operations into processes which can then be improved to maximize profits and efficiency.
完成时间为 3 小时
10 个视频 （总计 115 分钟）, 2 个阅读材料, 2 个测验
10 个视频
Finding the Bottleneck11分钟
Labor Cost and Labor Utilization15分钟
Little’s Law6分钟
Inventory Turns7分钟
Make to Stock vs Make to Order / Reasons for Inventory10分钟
Dealing with Multiple Flow Units14分钟
Review of Process Analysis26分钟
Module 2 Practice Problem: Atlas Inc (video)8分钟
Module 2 Practice Problem: Multiple Flow Units (video)4分钟
2 个阅读材料
Module 2 - Process Analysis: Lecture Slides (PDF) and Excel Template10分钟
Module 2 Practice Problems (PDF) and Solutions10分钟
2 个练习
Homework Assignment: Module 2 - Process Analysis20分钟
Final Exam - Module 222分钟
完成时间为 3 小时
Productivity
You'll learn the key components of productivity in this module. Beginning with the academic definitions of productivity, you'll move on to the common blockers, measurements, indicators of effectiveness, improvement techniques and financial values. By the end of this module, you'll be able to identify, describe and measure the relationship between inputs and outputs and also be able to develop strategies for decreasing inputs while increasing outputs, thereby boosting productivity wherever you see the need to.
完成时间为 3 小时
11 个视频 （总计 102 分钟）, 2 个阅读材料, 2 个测验
11 个视频
The Seven Sources of Waste9分钟
Financial Value of Productivity6分钟
Key Performance Indicators and KPI Trees 6分钟
Overall Equipment Effectiveness12分钟
Takt Time8分钟
Quartile Analysis9分钟
Productivity Ratios9分钟
Review of Productivity19分钟
Module 3 Practice Problem: Dr. Peters (video)5分钟
Module 3 Practice Problem: Assign Tasks to Workers (video)5分钟
2 个阅读材料
Module 3 - Productivity: Lecture Slides (PDF) and Excel Files10分钟
Module 3 Practice Problems (PDF) and Solutions10分钟
2 个练习
Homework Assignment: Module 3 - Productivity16分钟
Final Exam - Module 318分钟
完成时间为 3 小时
Quality
Quality is not only a cornerstone of operations management, but also a critical component of an organization's long-term viability and success. This module covers all the major aspects of quality in operations, from examining the common reasons for defects to the most widely used implementation techniques for addressing problems of quality and ensuring reliability and standards. At the end of this module, you'll be able to anticipate where defects may occur and recommend a sound strategy for maintaining quality and stability.
完成时间为 3 小时
10 个视频 （总计 98 分钟）, 2 个阅读材料, 2 个测验
10 个视频
Quality and Flow17分钟
Six Sigma12分钟
Control Charts9分钟
Jidoka8分钟
Problem Solving6分钟
Toyota Production System9分钟
Module 4 Review19分钟
Module 4 Practice Problem: Assembly Tolerances (video)3分钟
Module 4 Practice Problem: Security Check (video)2分钟
2 个阅读材料
Module 4 - Quality: Lecture Slides (PDF) and Excel Files10分钟
Module 4 Practice Problems (PDF) and Solutions10分钟
2 个练习
Homework Assignment: Module 4 - Quality16分钟
Final Exam - Module 416分钟
审阅
4.5
来自运营管理概论的热门评论
由 TB 提供Jun 5, 2017
Very Time Consuming, process analysis and statistical probability are very interesting. I do feel however that I will have difficulty actually applying 95% of the material to my present day business.
由 AJ 提供Oct 27, 2018
This is an awesome comprehensive operations management course. Although, the course in an introductory course, it covers pretty much everything you need to know about operations management.
由 EA 提供May 2, 2019
I liked how the Professor explained different terms of Operations and Quality. This course will help me apply this knowledge of looking inside an operation and finding out the bottlenecks.
由 AP 提供May 11, 2019
the materials were very informative and the thing that helped me the most were the practice problems which if genuinely solved will give very deep understanding help get through the exams.
由 SR 提供Aug 6, 2017
I am an operation person, but still found that this course had something new to teach. The professor was very clear about the concepts, and the structure of the course was well designed.
由 JS 提供Mar 6, 2016
very objective and hands on structure. Excellent for working executive as well, gives a hands on refresher with the help of best and latest on the subject. very concise and focused.
由 PK 提供Feb 25, 2017
Fantastic Course , Content and instructor. All the examples are very easy to understand and very practical in day to day life.my view is changed by learning the process so deep.
由 AM 提供Jan 19, 2019
This course is an eye opener to the wealth of knowledge in operations management. I can't thank the facilitators enough. The lecturer is superb.\n\nLots and lots of thanks.
由 OK 提供Jun 3, 2018
Very well done course, dense material but very rewarding once you understand the actual logic and can see how to apply it in every day life! Thank you for pushing my mind!
由 MM 提供Nov 27, 2019
The Course is very useful with lots of operational improvement concepts. The difficult part is problem solving, it is too numerical in nature. Overall experience is good.
由 CM 提供Jan 4, 2018
Great introduction to Operations Management. Many of the principles and equations I was able to immediately use in my work to dispel some myths and improve productivity.
由 VP 提供Nov 16, 2018
Quite detailed and lengthy but an intriguing course. Many relevant examples have been included by the Professor to make contents easy for the user. Overall satisfactory!
由 MR 提供Jul 28, 2017
Great way to have an overview on operations management. Good for entrepreneurs and people interested in building a business. Nice to also have a certificate from UPenn!
由 SB 提供Feb 26, 2016
Wonderful course. My concern has been with mathematical problems. People like me struggled a lot. It is advisable that the exam is a bit of theory and problems mixed.
由 RR 提供Feb 26, 2016
Very detailed coverage of topics however the lecturer lacks sufficient energy in delivery and this could be solved when recording the lecture from an real classroom.
由 BW 提供Aug 27, 2017
I loved the balance between the theory and the applied. The examples made real world sense. I felt like I learned the concepts and could apply them to my current rol
由 KH 提供Nov 11, 2017
Although very hard to listen to the professor because of his accent and very hard to read his hand written words, the content itself is really useful and practical.
由 MG 提供Nov 26, 2016
Some quiz questions are hard to understand... the math and problem solving is the easy part. Understanding what they question is looking for is the biggest battle.
由 DN 提供Mar 22, 2017
Christian is a wonderful professor. He genuinely cares about accounting beyond just business. Great course both for business specializations and general knowledge.
由 KK 提供Jul 8, 2017
Very detail, teaching all the Principle of Operations Management. This Program will install in you the fundamental of Operation Management. Great for Supervisors.
关于 商务基础 专项课程
In this Specialization, you’ll develop basic literacy in the language of business, which you can use to transition to a new career, start or improve your own small business, or apply to business school to continue your education. In five courses, you’ll learn the fundamentals of marketing, accounting, operations, and finance. In the final Capstone Project, you’ll apply the skills learned by developing a go-to-market strategy to address a real business challenge.
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