课程信息
4.5
1,331 个评分
•
288 个审阅
Learn to analyze and improve business processes in services or in manufacturing by learning how to increase productivity and deliver higher quality standards. Key concepts include process analysis, bottlenecks, flows rates, and inventory levels, and more. After successfully completing this course, you can apply these skills to a real-world business challenge as part of the Wharton Business Foundations Specialization....
Stacks

Course 5 of 6 in the

Business Foundations专项课程
Globe

100% 在线课程

立即开始，按照自己的计划学习。
Calendar

可灵活调整截止日期

根据您的日程表重置截止日期。
Clock

Approx. 16 hours to complete

建议：4 weeks of study, 4-6 hours/week...
Comment Dots

English

字幕：English, Portuguese (Brazilian)...

您将获得的技能

Process ManagementOperations ManagementSix SigmaInventory
Stacks

Course 5 of 6 in the

Business Foundations专项课程
Globe

100% 在线课程

立即开始，按照自己的计划学习。
Calendar

可灵活调整截止日期

根据您的日程表重置截止日期。
Clock

Approx. 16 hours to complete

建议：4 weeks of study, 4-6 hours/week...
Comment Dots

English

字幕：English, Portuguese (Brazilian)...

教学大纲 - 您将从这门课程中学到什么

Week
1
Clock
完成时间为 27 分钟

Introduction

This short module was designed to introduce you to the course, and to give you an overview of what you can expect from the course and the instructor!...
Reading
3 个视频（共 17 分钟）, 1 个阅读材料
Video3 个视频
Course Logistics1分钟
Four Dimensions of Operational Performance7分钟
Trade-offs and the Efficient Frontier7分钟
Reading1 个阅读材料
Module 1 - Introduction: Lecture Slides (PDF)10分钟
Week
2
Clock
完成时间为 3 小时

Process Analysis

In this module, you'll learn how to identify key elements of process analysis: flow rates, and flow times, how to uncover bottlenecks, how to optimize labor and inventory, and how to handle the complexities of multiple flow units. At the end of this module, you'll be able to break down operations into processes which can then be improved to maximize profits and efficiency....
Reading
10 个视频（共 115 分钟）, 2 个阅读材料, 2 个测验
Video10 个视频
Flow Rate, Inventory, and Flow Time9分钟
Finding the Bottleneck11分钟
Labor Cost and Labor Utilization15分钟
Little’s Law6分钟
Inventory Turns7分钟
Make to Stock vs Make to Order / Reasons for Inventory10分钟
Dealing with Multiple Flow Units14分钟
Review of Process Analysis26分钟
Module 2 Practice Problem: Atlas Inc (video)8分钟
Module 2 Practice Problem: Multiple Flow Units (video)4分钟
Reading2 个阅读材料
Module 2 - Process Analysis: Lecture Slides (PDF) and Excel Template10分钟
Module 2 Practice Problems (PDF) and Solutions10分钟
Quiz2 个练习
Homework Assignment: Module 2 - Process Analysis20分钟
Final Exam - Module 222分钟
Week
3
Clock
完成时间为 3 小时

Productivity

You'll learn the key components of productivity in this module. Beginning with the academic definitions of productivity, you'll move on to the common blockers, measurements, indicators of effectiveness, improvement techniques and financial values. By the end of this module, you'll be able to identify, describe and measure the relationship between inputs and outputs and also be able to develop strategies for decreasing inputs while increasing outputs, thereby boosting productivity wherever you see the need to....
Reading
11 个视频（共 102 分钟）, 2 个阅读材料, 2 个测验
Video11 个视频
Intro to Productivity, Taylorism7分钟
The Seven Sources of Waste9分钟
Financial Value of Productivity6分钟
Key Performance Indicators and KPI Trees 6分钟
Overall Equipment Effectiveness12分钟
Takt Time8分钟
Quartile Analysis9分钟
Productivity Ratios9分钟
Review of Productivity19分钟
Module 3 Practice Problem: Dr. Peters (video)5分钟
Module 3 Practice Problem: Assign Tasks to Workers (video)5分钟
Reading2 个阅读材料
Module 3 - Productivity: Lecture Slides (PDF) and Excel Files10分钟
Module 3 Practice Problems (PDF) and Solutions10分钟
Quiz2 个练习
Homework Assignment: Module 3 - Productivity16分钟
Final Exam - Module 318分钟
Week
4
Clock
完成时间为 3 小时

Quality

Quality is not only a cornerstone of operations management, but also a critical component of an organization's long-term viability and success. This module covers all the major aspects of quality in operations, from examining the common reasons for defects to the most widely used implementation techniques for addressing problems of quality and ensuring reliability and standards. At the end of this module, you'll be able to anticipate where defects may occur and recommend a sound strategy for maintaining quality and stability....
Reading
10 个视频（共 98 分钟）, 2 个阅读材料, 2 个测验
Video10 个视频
Reasons for Defects10分钟
Quality and Flow17分钟
Six Sigma12分钟
Control Charts9分钟
Jidoka8分钟
Problem Solving6分钟
Toyota Production System9分钟
Module 4 Review19分钟
Module 4 Practice Problem: Assembly Tolerances (video)3分钟
Module 4 Practice Problem: Security Check (video)2分钟
Reading2 个阅读材料
Module 4 - Quality: Lecture Slides (PDF) and Excel Files10分钟
Module 4 Practice Problems (PDF) and Solutions10分钟
Quiz2 个练习
Homework Assignment: Module 4 - Quality16分钟
Final Exam - Module 416分钟
4.5
Direction Signs

36%

完成这些课程后已开始新的职业生涯
Briefcase

83%

通过此课程获得实实在在的工作福利
Money

10%

加薪或升职

热门审阅

创建者 SR•Aug 7th 2017

I am an operation person, but still found that this course had something new to teach. The professor was very clear about the concepts, and the structure of the course was well designed.

创建者 JS•Mar 7th 2016

very objective and hands on structure. Excellent for working executive as well, gives a hands on refresher with the help of best and latest on the subject. very concise and focused.

讲师

Christian Terwiesch

Andrew M. Heller Professor at the Wharton School, Senior Fellow Leonard Davis Institute for Health Economics Co-Director, Mack Institute of Innovation Management
The Wharton School

关于 University of Pennsylvania

The University of Pennsylvania (commonly referred to as Penn) is a private university, located in Philadelphia, Pennsylvania, United States. A member of the Ivy League, Penn is the fourth-oldest institution of higher education in the United States, and considers itself to be the first university in the United States with both undergraduate and graduate studies. ...

关于 Business Foundations 专项课程

In this Specialization, you’ll develop basic literacy in the language of business, which you can use to transition to a new career, start or improve your own small business, or apply to business school to continue your education. In five courses, you’ll learn the fundamentals of marketing, accounting, operations, and finance. In the final Capstone Project, you’ll apply the skills learned by developing a go-to-market strategy to address a real business challenge....
Business Foundations

常见问题

  • Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.

  • When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

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