Learn to analyze and improve business processes in services or in manufacturing by learning how to increase productivity and deliver higher quality standards. Key concepts include process analysis, bottlenecks, flows rates, and inventory levels, and more. After successfully completing this course, you can apply these skills to a real-world business challenge as part of the Wharton Business Foundations Specialization.
教学大纲 - 您将从这门课程中学到什么
周
1完成时间为 27 分钟
Introduction
This short module was designed to introduce you to the course, and to give you an overview of what you can expect from the course and the instructor!
3 个视频 （总计 17 分钟）, 1 个阅读材料
3 个视频
Four Dimensions of Operational Performance7分钟
Trade-offs and the Efficient Frontier7分钟
1 个阅读材料
Module 1 - Introduction: Lecture Slides (PDF)10分钟
周
2完成时间为 3 小时
Process Analysis
In this module, you'll learn how to identify key elements of process analysis: flow rates, and flow times, how to uncover bottlenecks, how to optimize labor and inventory, and how to handle the complexities of multiple flow units. At the end of this module, you'll be able to break down operations into processes which can then be improved to maximize profits and efficiency.
10 个视频 （总计 115 分钟）, 2 个阅读材料, 2 个测验
10 个视频
Finding the Bottleneck11分钟
Labor Cost and Labor Utilization15分钟
Little’s Law6分钟
Inventory Turns7分钟
Make to Stock vs Make to Order / Reasons for Inventory10分钟
Dealing with Multiple Flow Units14分钟
Review of Process Analysis26分钟
Module 2 Practice Problem: Atlas Inc (video)8分钟
Module 2 Practice Problem: Multiple Flow Units (video)4分钟
2 个阅读材料
Module 2 - Process Analysis: Lecture Slides (PDF) and Excel Template10分钟
Module 2 Practice Problems (PDF) and Solutions10分钟
2 个练习
Homework Assignment: Module 2 - Process Analysis20分钟
Final Exam - Module 222分钟
周
3完成时间为 3 小时
Productivity
You'll learn the key components of productivity in this module. Beginning with the academic definitions of productivity, you'll move on to the common blockers, measurements, indicators of effectiveness, improvement techniques and financial values. By the end of this module, you'll be able to identify, describe and measure the relationship between inputs and outputs and also be able to develop strategies for decreasing inputs while increasing outputs, thereby boosting productivity wherever you see the need to.
11 个视频 （总计 102 分钟）, 2 个阅读材料, 2 个测验
11 个视频
The Seven Sources of Waste9分钟
Financial Value of Productivity6分钟
Key Performance Indicators and KPI Trees 6分钟
Overall Equipment Effectiveness12分钟
Takt Time8分钟
Quartile Analysis9分钟
Productivity Ratios9分钟
Review of Productivity19分钟
Module 3 Practice Problem: Dr. Peters (video)5分钟
Module 3 Practice Problem: Assign Tasks to Workers (video)5分钟
2 个阅读材料
Module 3 - Productivity: Lecture Slides (PDF) and Excel Files10分钟
Module 3 Practice Problems (PDF) and Solutions10分钟
2 个练习
Homework Assignment: Module 3 - Productivity16分钟
Final Exam - Module 318分钟
周
4完成时间为 3 小时
Quality
Quality is not only a cornerstone of operations management, but also a critical component of an organization's long-term viability and success. This module covers all the major aspects of quality in operations, from examining the common reasons for defects to the most widely used implementation techniques for addressing problems of quality and ensuring reliability and standards. At the end of this module, you'll be able to anticipate where defects may occur and recommend a sound strategy for maintaining quality and stability.
10 个视频 （总计 98 分钟）, 2 个阅读材料, 2 个测验
10 个视频
Quality and Flow17分钟
Six Sigma12分钟
Control Charts9分钟
Jidoka8分钟
Problem Solving6分钟
Toyota Production System9分钟
Module 4 Review19分钟
Module 4 Practice Problem: Assembly Tolerances (video)3分钟
Module 4 Practice Problem: Security Check (video)2分钟
2 个阅读材料
Module 4 - Quality: Lecture Slides (PDF) and Excel Files10分钟
Module 4 Practice Problems (PDF) and Solutions10分钟
2 个练习
Homework Assignment: Module 4 - Quality16分钟
Final Exam - Module 416分钟
4.5
352 条评论48%
完成这些课程后已开始新的职业生涯
37%
通过此课程获得实实在在的工作福利
来自运营管理概论的热门评论
This is an awesome comprehensive operations management course. Although, the course in an introductory course, it covers pretty much everything you need to know about operations management.
I liked how the Professor explained different terms of Operations and Quality. This course will help me apply this knowledge of looking inside an operation and finding out the bottlenecks.
讲师
Christian Terwiesch
Andrew M. Heller Professor at the Wharton School, Senior Fellow Leonard Davis Institute for Health Economics Co-Director, Mack Institute of Innovation ManagementThe Wharton School
关于 宾夕法尼亚大学
The University of Pennsylvania (commonly referred to as Penn) is a private university, located in Philadelphia, Pennsylvania, United States. A member of the Ivy League, Penn is the fourth-oldest institution of higher education in the United States, and considers itself to be the first university in the United States with both undergraduate and graduate studies.
关于 商务基础 专项课程
In this Specialization, you’ll develop basic literacy in the language of business, which you can use to transition to a new career, start or improve your own small business, or apply to business school to continue your education. In five courses, you’ll learn the fundamentals of marketing, accounting, operations, and finance. In the final Capstone Project, you’ll apply the skills learned by developing a go-to-market strategy to address a real business challenge.
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