Safety culture is a facet of organizational culture that captures attitudes, beliefs, perceptions, and values about safety. A culture of safety is essential in high reliability organizations and is a critical mechanism for the delivery of safe and high-quality care. It requires a strong commitment from leadership and staff. In this course, a safe culture is promoted through the use of identifying and reporting patient safety hazards, accountability and transparency, involvement with patients and families, and effective teamwork.
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病患安全 专项课程约翰霍普金斯大学课程信息
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学生职业成果
33%
完成这些课程后已开始新的职业生涯
30%
通过此课程获得实实在在的工作福利
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立即开始，按照自己的计划学习。
第 2 门课程（共 7 门）
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完成时间大约为8 小时
英语（English）
字幕：英语（English）
您将学到的内容有
Review essential elements of a safety culture.
Describe how healthcare organizations identify and mitigate safety hazards.
Identify how patients and family members contribute to developing a safety culture.
Identify strategies for improving communication and teamwork .
您将获得的技能
CommunicationHealthcare LeadershipOrganizational CulturePatient Safety
学生职业成果
33%
完成这些课程后已开始新的职业生涯
30%
通过此课程获得实实在在的工作福利
可分享的证书
完成后获得证书
100% 在线
立即开始，按照自己的计划学习。
第 2 门课程（共 7 门）
可灵活调整截止日期
根据您的日程表重置截止日期。
完成时间大约为8 小时
英语（English）
字幕：英语（English）
提供方
约翰霍普金斯大学
The mission of The Johns Hopkins University is to educate its students and cultivate their capacity for life-long learning, to foster independent and original research, and to bring the benefits of discovery to the world.
教学大纲 - 您将从这门课程中学到什么
完成时间为 2 小时
Patient Safety Culture and Just Culture
In this module, learners will develop an understanding of what safety culture is and why it matters, how safety culture influences outcomes, how culture is assessed, and how strategies for improvement can be developed. Learners will become familiar with the Just Culture model and how it is used when appropriating blame and accountability for human error, at risk behaviors, and reckless behaviors.
完成时间为 2 小时
6 个视频 （总计 53 分钟）, 2 个阅读材料, 1 个测验
6 个视频
Defining Safety Culture11分钟
The Influence of Safety Culture on Patient and Provider Outcomes10分钟
Measuring Culture14分钟
Just Culture7分钟
Application of Just Culture5分钟
2 个阅读材料
11 Tenets of a Safety Culture10分钟
CUSP Tool: Culture Check-up Process10分钟
1 个练习
Lesson 1 Quiz30分钟
完成时间为 2 小时
Patient Safety, Quality, and the Patient Experience
The patient experience encompasses a range of interactions patients have with the healthcare system. Understanding patients' expectations and learning from their experiences is key to designing safer care delivery systems and providing patient and family-centered care.
完成时间为 2 小时
6 个视频 （总计 47 分钟）, 4 个阅读材料, 1 个测验
6 个视频
How Do We Measure the Patient Experience?7分钟
Patient and Family Centered Care and Engagement6分钟
Patient and Family Advisory Council: Definition and Roles5分钟
Engaging the Heart of the Caregiver5分钟
Using Improvement Science to Create a Positive Sustainable Patient Experience15分钟
4 个阅读材料
Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS)10分钟
Centers for Medicare and Medicaid Services: Hospital Compare10分钟
Harnessing Evidence and Experience to Change Culture10分钟
Advancing the Practice of Patient and Family Centered Care in Hospitals10分钟
1 个练习
Lesson 2 Quiz30分钟
完成时间为 2 小时
Event Reporting and Second Victims
Patient safety event reports are a critical data source for identifying and mitigating harm in high reliability organizations; yet, many healthcare organizations do not take full advantage of this data. At the conclusion of this module, learners will understand how event reports should be used to design safer care systems and how organizations can provide support to staff involved in medical errors.
完成时间为 2 小时
12 个视频 （总计 75 分钟）, 2 个阅读材料, 1 个测验
12 个视频
Journey of an Event Report3分钟
Event Reporting and High Reliability3分钟
Using Event Reports to Improve Safety and Culture3分钟
Reporting Culture4分钟
Using Event Reports to Design Safer Systems: Part I2分钟
Using Event Reports to Design Safer Systems: Part II5分钟
A Sample Event Review Meeting12分钟
Introduction to the Learning from Defects Tool12分钟
Disclosure of Medical Errors2分钟
Second Victims7分钟
Peer Support: Making a Difference for Second Victims8分钟
2 个阅读材料
Agency for Healthcare Research and Quality: Common Formats10分钟
Learning from Defects Tool10分钟
1 个练习
Lesson 3 Quiz30分钟
完成时间为 3 小时
Strengthening Safety Culture Through Teamwork
Research shows that many errors can be attributed to breakdowns in teamwork and communication. In this module, participants will learn how safety culture can be strengthened though teamwork and communication. Participants will learn skills critical in the prevention and mitigation of medical errors.
完成时间为 3 小时
8 个视频 （总计 94 分钟）, 3 个阅读材料, 1 个测验
8 个视频
Teamwork and the Science of Safety12分钟
Team Training15分钟
Communication11分钟
Leadership12分钟
Briefings and Debriefings10分钟
Measuring Teamwork for Improvement12分钟
Cross-unit Collaboration8分钟
3 个阅读材料
TeamSTEPPS 2.010分钟
Care Coordination Measures Atlas Update10分钟
Edgar Schein: Humble Inquiry (Optional)10分钟
1 个练习
Lesson 4 Quiz30分钟
审阅
来自SETTING THE STAGE FOR SUCCESS: AN EYE ON SAFETY CULTURE AND TEAMWORK (PATIENT SAFETY II)的热门评论
由 AS 提供Feb 6, 2019
This course is really helpful and provides an insight how to report events, how to train people, how to conduct briefing and debriefing. I recommend everyone working in hospitals to take this course.
由 NV 提供May 9, 2018
Really interesting education course.it is very much helpful to me. I learned so many new things from this course. I must be thankful to coursera team. Excellent course. Thank you very much.
由 MY 提供Mar 13, 2019
Wonderful feeling! i completed two courses and learned many useful aspects. Will be taking third course as well. Thanks Coursera! This is an amazing step to improve world.
由 SS 提供Apr 14, 2018
Being a GP, it is an added value to the personality of myself to be able to become a better leader and advocate for having to implement safe clinical environment.
关于 病患安全 专项课程
Preventable patient harms, including medical errors and healthcare-associated complications, are a global public health threat. Moreover, patients frequently do not receive treatments and interventions known to improve their outcomes. These shortcomings typically result not from individual clinicians’ mistakes, but from systemic problems -- communication breakdowns, poor teamwork, and poorly designed care processes, to name a few.
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