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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
149,881 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

BM

Jul 30, 2018

I am working in IT and wanted to do a refresher on the fundamentals and this course is really worth it. Good job Google and thank you for an affordable solution to getting my refresher and certificate

AR

Mar 3, 2020

You were such a hit. Thanks for this course and the next five more! On behalf of our entire organization, thanks again for taking the Conference to a whole new level of education and professionalism!!

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2951 - 2975 of 10,000 Reviews for Technical Support Fundamentals

By Dylan F

Jun 22, 2018

This was fun. I thought parts of it got a little more detailed without providing underlying information or didn't get into enough information but I understand that this is the introduction to it all.

By Sang “ L

Feb 15, 2023

Thank you so much for teaching me a lot of useful lesson about computer. I'm really passionate by instructors and their stories. They help me step into the progress to push myself learning everyday.

By JOY T

Feb 2, 2023

It's been a great journey with all the Instructors. They guide us very easily towards the course . Thank You, Coursera for this platform we will be very helpful to you in the long run of our career.

By Nathaniel K

Oct 31, 2022

It wasa nice refresher in my case; however, two of the tests were completely in Russian and the screen was clearly trying to have me install a hard drive into what is definitively a video card slot

By Marcy L G

Aug 4, 2022

This course is full of a lot of information. I wish there were even more practical projects to do. I love any opportunities for hands on application. I did find the network section very challenging.

By Muhammad F J

May 31, 2022

I learned a lot of new things by taking this course. Although I am in the field of IT support for almost more than 9 years but didn't know the very basic things that have been taught in this course.

By Danna F

Oct 17, 2021

I like the teaching antics and most of all being able to learn from home. I enjoy what I learned in the first course and am looking forward to progress my learning skills in further courses to come.

By Kacper R

Aug 16, 2021

This course is very well made and as an Tech Support myself I still found some interesting new things here. I believe everyone should finish a couse like this, even if they don't want to work in IT.

By Muhammad B K M

Jul 28, 2021

This course is a whole is a new way of getting knowledge and advance our IT career in Google. I personally appreciate this course and recommend this course to others and easily hired by the google.

By rama k

Jun 10, 2021

an amazing course for techncal support role in IT ,its help me understanding the fundamental structures of system.very easy to understand& many are self explanatory.thanks for offering this course.

By Gregory E

Apr 14, 2021

This course was a great first step into my interest of the world of information technology. I am very honored to be a part of this course and grateful to have been afforded the opportunity to do so.

By Les C

Mar 3, 2021

I took the course with very little knowledge of IT or computer basics in generally. But have always had an interest in learning and to see if any future career possibilities . mission accomplished !

By Agrimar F B F

Feb 15, 2021

I entered IT college. after this course i discovered myself today i love IT i am curious i like learning, solving problems, helping people, i need a job. I am grateful to the course, I recommend it.

By Julie M D B

Nov 7, 2020

It's a great experience to me, its awesome that my lecturer are from google., I learn a lot from binary,networking,assembling computers,installation of OS and software for window and linux.

Thank you

By Zeki T

Oct 21, 2020

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It was amazing!!!! ;

I will definitely continue to the next course. I gained a lot of interesting information. ;

highly recommended. ;

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By Jacob G

Sep 28, 2020

I stopped studying for the A+ to start with this intro and it was worth it. I picked up more than I did while I was reading and the way things were said made an impact on what I retained. Amazing!

By Chelsea R

Sep 20, 2020

I really enjoyed this course. The instructors were really knowledgeable and being able to do labs on the subjects were a vital part of learning. I'm looking forward to doing more in the next course.

By Jackson F

Jul 27, 2020

good beginner course, anyone who wants to learn IT can start here with no prior knowledge of the subject and come out of the course with a good understanding of how you should think when working IT.

By Brother M

Jul 17, 2020

Very exciting course. A wealth of knowledge for myself because I'm a novice to the IT world. Totally eager to learn more and to make this a very successful career change for me as well as my family.

By Kevin C

May 31, 2020

Very informative and comprehensive. There is a lot of material to learn. Even if you've have a decent understanding of how to use computers, this course will surely teach you things you didn't know.

By Brian B

May 21, 2020

This course sets things out so clearly and in a way that makes it very easy to continue to motivate yourself to finish it. That, in itself, is have the battle with self study. I highly recommend it.

By Javier E A

Mar 17, 2020

For anyone who wants more, they have to become more. This is a great place to start on that journey. I encourage everyone to try this. We can stay relevant in the every changing work force timeline.

By Ibukun A

Jan 9, 2020

I recommend this course to everybody that is looking into starting a career in IT Support Industries

Also for Experienced IT Support Specialist in order to gain additional knowledge and useful skills

By JOHN-MARK U

Sep 13, 2019

I am glad I enrolled and believe at the end of the whole course I will be ready to relaunch my self into the It world, The instructors were very excellent, every one of them many thanks to them all.

By Samuel J

Jun 17, 2019

I think that this is a fantastic course for beginners and people that have been in IT industry that might have forgotten the fundamentals of computing along with customer service and writing skills.