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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
149,649 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

CR

Jul 18, 2020

This is such a wonderful course that I had ever. Especially that role plays in week-6 about customer service is pretty awesome. Thank you google for making us knowledgeable and enjoyable both at time.

AL

May 7, 2019

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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3051 - 3075 of 10,000 Reviews for Technical Support Fundamentals

By saiteja r

Jul 3, 2021

Ver Impressive and I have gained a lot of information and skills with the course. Thank you for the team google and team coursera for providing me the financial aid for me to complete this course

By Deleted A

Jun 27, 2021

This course was very rewarding. I have learned a great deal as well brushed up on some things in IT that were self taught. I am looking forward to starting my career in IT because of this course.

By Maya W

Mar 17, 2021

I learned the history of computers, how to build a computer, trouble shooting, and many other things in this course. It was very informative and great for anyone looking to start in the IT field.

By Aru M

Dec 1, 2020

Today I have learned many things on IT Support fundamentals. I thank Coursera and Google for giving such a great course to us students and I will continue to learn and complete other courses too!

By Wesley K M

Oct 5, 2020

Course provides a good overview of what's involved in being in the Technical Support Career filed.

Introduces one to all the different facets that it has and scenario's that might be encountered.

By Ashley R

Sep 8, 2020

This has been an awesome course to learn the fundamentals for technical support. This course was put together nicely to touch on different areas and provided supplemental reading and information.

By Omar E

Aug 21, 2020

It was really a great experience that taught me a lot and made me much more passionate about learning technology. I really look forward to completing this specialization and start a career in IT.

By Jeniffer R

Jul 15, 2020

This course was a very rewarding one for me. I learn't so much. I have always been curious about IT and now I have the opportunity to actually get my questions answered and develop a new skill.

By Clarence B I

Jul 14, 2020

I really love what I'm learning,but for some reason I can't get through my Qwiklab's in week's 3 & 5. Every thing else I pass. Other than that I like the IT Support Certificate course, Blair III.

By Jalyn B

Jun 15, 2020

This course was very fun and very easy I really suggest it. You do learn some cool stuff and It helps you get an idea of where you do your own personal research in becoming a great IT specialist!

By Verda F

May 31, 2020

Great entry point into IT. Learning the basics then working on top of of that is important. These foundations are important for anybody who wants to understand the core concepts that IT rests on.

By GOBINDA C D

May 27, 2020

It was a really good experience with Google IT Support professional Course. I am learning a lot of things from here and I believe that it will be more benefited to me accomplished my career goal.

By PENUGONDA V

May 13, 2020

This is the best course for the beginner to gain good knowledge in the world of IT .i'm very thankful to Coursera and each and every instructor in this course to help me to complete this course

By Drake M

May 6, 2020

Very thorough course which helped me to gain a refresher of skills I've already known, and also teach me some skills I've never known about. Would recommend to anyone seeking a job in this field.

By Mohammad T A

May 3, 2020

Woooah .... it was great and Amazing !! The instructors were really good and the knowledge delivery was super understanding. I loved my journey till here, and looking forward to the next lessons!

By Dwight C

Mar 25, 2020

Great content through the course, which I honestly I was going to a University and learned more through this course so far in a few weeks than I did going through two semesters at the University.

By Gabriel M

Jan 11, 2020

Good course on the technical support fundamentals. This course covers just enough to explain the objectives of support fundamental and what a technician can expect to be doing in a support role.

By Rodrigo R

Oct 2, 2019

After 10 years of experience It was pretty impressive to go back to study and take this course. For the most part is an excellent resource and provide with the right tools for an enriched class.

By Deleted A

Sep 9, 2019

What the amazing journey so far that I been through for this course. There is so more stuff to learn for this course that I certainly didn't know about it. Thank you so much for this opportunity.

By Jennifer L L

Jul 9, 2018

I learned a lot and refreshed some skills I already had. This course was easy to navigate. Also it was nice to see how far along in the course I was, and to see how much farther until I finished.

By David C H

May 31, 2018

This does a great job at what it does - teaching fundamentals.

If someone from a background light on computers wanted to learn a great deal in easy to manage segments, this is definitely for them.

By Krystal W

Apr 10, 2018

This is a great course to get the basics of computers and basic technical knowledge. It is a wonderful starting point for those who want to understand what their computers do on a regular basis.

By Joel S

Mar 5, 2018

This course is very well made, easy to follow, even for people who have no background on computers and IT, this course will take you from the very beginning to a new level on your IT development.

By Nicholas S

Sep 30, 2023

This course was well put together and easy to follow. Very impressed with all of the contributing members to makes this possible. I look forward to exploring more options related to this course!

By Roberto A S M

Feb 21, 2023

Excelente experiencia de aprendizaje. Es el primer curso en línea que termino y a diferencia de los otros que he intentado, me gustó muchísimo la metodología que se adaptaba a mi ritmo y tiempo.