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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
149,408 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

SS

Feb 3, 2022

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

ES

Jun 2, 2020

This was a very fun course! I really enjoyed the style and pace of the information given. A lot of technical information was given while the course made it easy to take in and comprehend the material!

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3151 - 3175 of 10,000 Reviews for Technical Support Fundamentals

By Leonardo B B

Jul 24, 2020

I think this course is amazing and it doesn`t matter if you have or not a diploma or degree. It`s a must course if you want to enhance your knowledge on the computer, internet, and IoT fields!

By Mark B

May 27, 2020

Good base coverage of the fundamentals and excellent labs for graded assignments. Discussion interaction was not all that helpful, but the prompts helped reflect on some of the topics covered.

By Andy R

Apr 7, 2020

Very awesome Course very informative, very awesome videos and simple step by step instruction, and was challenging. I learned a greater understanding of one of my favorite pieces of HARDWARE!!

By Albraa M

Sep 21, 2019

A really great and helpful course, I encourage everyone to dive in, it doesn't matter if you have an IT background or not, this course really target everyone who want to start their IT career.

By DANIEL M

Mar 30, 2019

Very basic and easy to get anyone started, I found myself flying through it and still obtaining knowledge. I suspect the individual courses ahead will be much more oriented on certain aspects.

By Isaiah S

Dec 12, 2018

While very much basic and entry-level, it was nice to touch up on the foundational aspects of IT. I'd recommend this to anyone brand new to IT or if they've been around it for a few years now.

By Evelyn M T

Nov 5, 2018

Great introductory course to begin a new career in IT. Lays out the basic building blocks of IT in a way that is easily understood. Would recommend this course to anyone. Thank you Google!!

By MICHAEL J O

Feb 25, 2018

This course so far has been awesome. The way the material is taught and laid out is great. They don't make the videos too long so the information is able to be learned easier that way, I feel.

By kyle v

Jan 5, 2024

already work as a Site IT Analyst, however this is a good beginner point as am going through it for the cert and have enjoyed and recommended this to friends / nephew for if they wanna try IT

By Boniface K

Mar 12, 2023

This is a well-tailored course covering all the needed basics for IT Support starters and it's also a very good refresher course to those already in the IT industry. It is a very good course.

By Kelvin N

Jan 10, 2023

This course was amazing!!! It perfectly outlines and explains all the basic concepts that one needs to pick up a I.T support role, touching hardware, software, operating system, and the User.

By Bello J

Oct 20, 2022

I am not a big fan of books, but this cause just reshaped the way I see books and learning in general........................... A big thanks to the team and a thumbs up to everyone involved

By Serenity M

Sep 9, 2022

it was very intrresting to learn this in highschool but it was very fun to learn a bit of new things and it was nice to do some challenging things but overall i think everyone should do this.

By Shelby W

Sep 8, 2022

Learned so much about the IT industry, computer components, softwares, security and so many other things ! I am left wanting to continue on to the next courses and join this awesome industry!

By saurabh l

Mar 25, 2022

This course is the first of a series that iams to prepare you for a role as an entry-level IT Support specialist .in this course,you"be introduced to the word of information Technology or IT.

By Autumn S

Oct 4, 2021

I found this course very informational. The course really let you see what you will be dealing with in an entry level IT career. I like how it touched on all the main bases of each subject.

By Mercy K

Sep 4, 2021

it was an amazing course packed with so much knowledge. if you still thinking if this course worth your time then set your worries aside and give it a trial that will leave you with no regret

By Francisco L M

Jun 27, 2021

I enjoyed learning the contents and do the suggested readings. I also liked the way the instructors address contents. Also I loved the inspirations and advice the gave throughout the course.

By nwokoma f

Mar 23, 2021

Some Basic things and principles we might not be aware of or overlooked are as important as the so-called "Big Things" and they were all brought to our knowledge in this course as IT support.

By Deleted A

Feb 15, 2021

Despite this being something completely new for me, I found this course to be magisterial. This course was very well-made, clear, concise, informative, and, coming from Google, authoritative.

By Wilson S

Feb 12, 2021

The teaching materials and all the visual aids are spot on but you need a generous dose of patience and determination and the will to self propel yourself forward to come through this course.

By Myat H T

Jan 13, 2021

I am a beginning learner about networking. This technical support fundamental course is very useful for me. I get many knowledge. This course is very fundamental for beginners. Thank you all.

By Elvis R

Dec 16, 2020

The course was well structured to give a good first peep into what IT Support is all about.

I loved it and will recommend it to anyone looking for a good trajectory into a role in IT Support.

By Julius R

Nov 4, 2020

Without a doubt, absolutely a beginner course to the intro of IT. However, as a current AV/IT professional, there were somethings I learned and looking to further pursue in my career.

Cheers.

By Luis

Sep 22, 2020

Great information, and its re playable so you can go back and review anything again or take notes on some thing you want to save. Would recommend to anyone who wants to pursue a career in IT.