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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
149,649 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

CR

Jul 18, 2020

This is such a wonderful course that I had ever. Especially that role plays in week-6 about customer service is pretty awesome. Thank you google for making us knowledgeable and enjoyable both at time.

AL

May 7, 2019

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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3076 - 3100 of 10,000 Reviews for Technical Support Fundamentals

By Pete P

Jan 27, 2023

The course was user friendly and very informative. Every instructor provided the necessary information needed to learn the material and pass each test. I will definitely be taking other courses.

By Taiye E E

Jul 28, 2022

I had a nice time with this fundamentals, this course content was rich and well organised, the Facilitators are Top Nuch. i rate this course 100%.

Thank you for the previlage given to me to learn

By Abdulrahman A A A

May 4, 2022

Hello, Thank you for conducting this completely detailed course from the very beginning to mastering a huge amount of information and very interesting in technology and in everyday working life.

By Grey L

Jan 11, 2022

I took the time to take this course as a refresher. It was great; It was helpful, then I realized I was learning things I did not know and some that I had forgotten. Thank you for the refresher.

By Jennifer Y

Jun 27, 2021

This course was extremely informative and pretty easy to follow. Really appreciated the format of being able to save notes while following along course, made it easier to refer back when needed.

By bahaa g

Apr 18, 2021

كانت الدورة ممتعة للغاية وتعلمت العديد من الأشياء المثيرة حول كيفية عمل الكمبيوتر ، وما هي مكوناته ، وكيف أقوم بتجميعها بنفسي كيف أقوم بإنشاء أنظمة تشغيل مختلفة كيف أحصل على البيانات بطريقة سهلة

By Monica F W L

Mar 1, 2021

Course was very insightful and informative. This course is great for anyone wanting to began a career in the IT profession and for anyone who is working in IT and would like a refresher course.

By Demayi A

Feb 24, 2021

I'm grateful for this course, it helped me reconnecting with learning, I love learning but I hated school but thanks to this course I'm starting to feeling like I wwant to learn again. Thank You

By Ashenafi G

Feb 15, 2021

This course helps me to know the basics of computer, from hardware to software and the basics of operating systems. It also helps how to troubleshot in cases of taking assignments and much more.

By Emmanuel E H

Feb 2, 2021

This is the best course i have taken so far in my IT career and am so glad to have the opportunity to learn all these for free.Thanks so much.Am very very grateful.I will surely do more courses.

By Noah G

Jan 5, 2021

This was a great course to explore if I.T. really interests you! I would highly recommend the course it touches base on a few need to know topics to help you get an idea of what I.T. support is.

By Deleted A

Oct 28, 2020

Sets the ground for the most elemental skills you'll need as a computer technician. I recommend this course for anyone interested on how computers work and even future Computer Science students.

By Mauricio G

Oct 16, 2020

Excellent course I did learn a lot and I am pretty sure if you take it you will enjoy it and learn a lot. The course is totally entertaining, There is no way you get bored of videos or readings.

By JAVIER A R G

Oct 5, 2020

Curso bastante completo que ayuda mucho, los instructores están muy bien capacitados y dan explicaciones detalladas y útiles y hacen que el curso sea divertido e interesante. Muchas gracias. (:)

By Galen D

Aug 24, 2020

Even though I have been doing IT support for some time, the course has opened my understanding to the many more opportunities that IT support has and its connections to many more opportunities.

By Gustavo D

Jul 10, 2020

Me gusto mucho, es fácil de entender, me encantaron los exámenes de practica. Seria genial si los videos pudieran estar en español. Para muchos es una limitante. El contenido realmente empodera.

By KURUVA R K

Jun 6, 2020

I really love this course. Thanks for giving opportunity this wonderful course to us. We really enjoyed the course and grab more knowledge. And a very thanks to the coursera to give this course.

By Sandeep K S

May 13, 2020

I have never seen such a good course about IT fundamental. This course explained all basic topic very well. Given practical case was also very well. Thanks to google. I recommend every IT person

By Hamed G

May 2, 2020

Very worthwhile course. Even if the course is called Fundamental and you may think that you already know the fundamentals of it, you will be surprised how much you did not know or simply forgot.

By Steven R F

May 1, 2020

Great Course. My only suggestion would be to dive into the USB speeds a little further. Its a new speed concept so might be worth providing some additional examples. Otherwise...Thanks You!!!

By Christopher M

Apr 15, 2020

Very refreshing to see that there are options out there for those who did not finish a college education. Material is refreshing and exciting. It is also good to learn from a diverse background.

By Edgar P

Dec 9, 2019

This is an awesome beginning to what I believe will be a beneficial, fun and learning experience, towards a brand new career in IT. I am very interested and excited to see what else is in store!

By Lisa P

Apr 15, 2018

I really liked the course. It allowed me to move at my own pace, trying to into online learned. I loved the interactive sessions, and how clear the instructors were with the information given.

By Shubham k

Feb 2, 2018

You Came to know about fundamentals of computers as well as some advance uses like installing/uninstalling on windows and ubantu. You can read lot more supplement reading attached in the course.

By Ryan M

Apr 1, 2024

Great start to the course with modules presented by knowledgeable people and interspersed with inspiring stories from real people. Basic fundamentals to lay the groundwork for the next courses.