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学生对 知识加速器 提供的 Customer Service Fundamentals 的评价和反馈

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1,138 个评分

课程概述

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build the knowledge and develop the skills needed to be a successful Customer Service Specialist: • Communication Skills which focus on clear, concise communication and listening. • Appropriate empathetic behavior such as such as patience, curiosity, and willingness to help. • Problem solving to research an issue and help determine an appropriate resolution. • Process adherence to ensure the proper flow and Service Level Agreements are met. The course is divided into 4 modules, and you will be assessed and awarded badges along the way! The course also includes interactive training including labs to reinforce all of the learning components above. At the conclusion of the course, you will receive an email notification from Acclaim with instructions for claiming the badge. Upon accepting your badge, it will be necessary to create a user account on Acclaim, where you will have the ability to manage your badge(s), opt-in to other communications and features, as well as take advantage of features allowing you to share your badge to social media and other destinations....
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251 - Customer Service Fundamentals 的 275 个评论(共 351 个)

创建者 Esther O

May 2, 2022

Aweasome experience

创建者 Ricardo

Oct 24, 2020

Excellent course...

创建者 Karen E

Jul 26, 2022

Great! and helpful

创建者 Karolina

Aug 11, 2019

Highly insightful!

创建者 SHUOHENG M

Apr 26, 2020

Excellent Course!

创建者 Mini S

Jul 20, 2021

Excellent Course

创建者 Ahmed S A

Jun 22, 2021

v​ery good corse

创建者 gabriela s

Nov 24, 2020

It was worth it!

创建者 Mohamed E

Sep 14, 2020

excellent course

创建者 Applee A

Aug 5, 2020

Thank you IBM <3

创建者 Tamica F

Jun 11, 2020

Excellent Course

创建者 Magdy N A

Apr 13, 2020

very good course

创建者 Carlos A R Z

Aug 22, 2020

Amazing Course!

创建者 Aaron S F

Aug 18, 2020

Excelente Curso

创建者 Scott B

Aug 5, 2020

Great course 👍

创建者 Grant B

Aug 28, 2021

Learned a lot.

创建者 Maria A H

Nov 16, 2020

learned a lot!

创建者 Brijesh M S

Jun 10, 2020

Great Learning

创建者 Aliya K

May 5, 2020

Amazing course

创建者 Harrison M A

Mar 3, 2020

Well Delivered

创建者 Amarachi V

Jul 25, 2022

i learnt alot

创建者 Josselyn B

Jul 16, 2019

Great course!

创建者 Jatinder N

Jun 30, 2019

Great course.

创建者 randerson R

Aug 12, 2022

Very good!!!

创建者 Oscar S

Sep 25, 2021

Great Course