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学生对 知识加速器 提供的 Customer Service Fundamentals 的评价和反馈

4.8
1,130 个评分
342 条评论

课程概述

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build the knowledge and develop the skills needed to be a successful Customer Service Specialist: • Communication Skills which focus on clear, concise communication and listening. • Appropriate empathetic behavior such as such as patience, curiosity, and willingness to help. • Problem solving to research an issue and help determine an appropriate resolution. • Process adherence to ensure the proper flow and Service Level Agreements are met. The course is divided into 4 modules, and you will be assessed and awarded badges along the way! The course also includes interactive training including labs to reinforce all of the learning components above. At the conclusion of the course, you will receive an email notification from Acclaim with instructions for claiming the badge. Upon accepting your badge, it will be necessary to create a user account on Acclaim, where you will have the ability to manage your badge(s), opt-in to other communications and features, as well as take advantage of features allowing you to share your badge to social media and other destinations....
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201 - Customer Service Fundamentals 的 225 个评论(共 348 个)

创建者 Delvin J K

Jan 20, 2021

One of the Top course provided by IBM

创建者 Mario S M

Oct 13, 2019

Very interesting. I liked it so much!

创建者 Marco C

May 30, 2022

Highly recommended and professional!

创建者 Mulalo R

Sep 7, 2021

Wonderful and well structured course

创建者 dinesh p

Sep 18, 2019

It was challenging but interesting.

创建者 Quynh L T N

Jan 29, 2021

Great course with useful knowledge

创建者 Shushanik G

Apr 25, 2020

Great course to achieve new skills

创建者 Leon R C P

Jan 18, 2020

Excelente curso, muy recomendable.

创建者 Olusola K

Mar 31, 2020

The best online course i ever had

创建者 Chizi A

Jun 17, 2022

​the course was very interesting

创建者 panagiotis m

May 27, 2019

It was a very informative course

创建者 nonye t

May 29, 2022

I will recommend this to anyone

创建者 Carlos L

Aug 23, 2021

enjoyed learning something new.

创建者 Chantelle C

Mar 26, 2022

It was a well informed lesson.

创建者 Grace O

Mar 5, 2022

I am rating this Course 5 💥.

创建者 Eric K N

Mar 29, 2021

Very practical. I loved week 4

创建者 Stephanie G

Jan 3, 2021

This course was very helpful !

创建者 Aikee P A

Aug 31, 2020

Such a big help! I learn a lot

创建者 Arbish K

Feb 24, 2020

this is one of the best course

创建者 Victorine O

Apr 7, 2022

awesome course worth learning

创建者 Mistee R C

Jul 22, 2020

Awesome learning experience.

创建者 Meylin I M L

Apr 9, 2022

This is an exceent course!!

创建者 Mebrahtu A

Jul 22, 2021

wonderful course, thank you

创建者 OLUMIDE A

Sep 26, 2020

Awesome! So proud of myself

创建者 Conveeya B

Jan 20, 2019

This is a wonderful course!