By drawing on social science perspectives, this course enables you to learn what diversity is, and how to use it to maximize team performance, innovation and creativity. You also learn how to draw out the collective wisdom of diverse teams, handle conflict and establish common ground rules through real-world cases and peer-to-peer discussions. In addition, you discover how to overcome common biases faced in diverse teams. Systems of power, reward and rhetoric are discussed to help you create prosperous teams where differences flourish.
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课程信息
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立即开始，按照自己的计划学习。
第 3 门课程（共 5 门）
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初级
完成时间大约为14 小时
英语（English）
字幕：英语（English）
学生职业成果
50%
加薪或升职
可分享的证书
完成后获得证书
100% 在线
立即开始，按照自己的计划学习。
第 3 门课程（共 5 门）
可灵活调整截止日期
根据您的日程表重置截止日期。
初级
完成时间大约为14 小时
英语（English）
字幕：英语（English）
提供方
宾夕法尼亚大学
The University of Pennsylvania (commonly referred to as Penn) is a private university, located in Philadelphia, Pennsylvania, United States. A member of the Ivy League, Penn is the fourth-oldest institution of higher education in the United States, and considers itself to be the first university in the United States with both undergraduate and graduate studies.
教学大纲 - 您将从这门课程中学到什么
完成时间为 3 小时
Promoting Diversity in the Workplace
This module is all about the hidden barriers that can prevent you from promoting and leveraging the benefits of diversity on your team. We will learn specific strategies to get buy-in for diversity initiatives. We will learn about the biases that can harm these efforts, and discuss effective means of identifying and reducing these biases. Towards the end of the module, you will hear from two diversity experts. The first is Arjun Shankar, Co-Director of the Center for Curiosity at the University of Pennsylvania. In this role, he has studied cultural barriers to inclusion in organizations and offers insights based on his research. The second expert is Stanford Thompson, Executive Director of the music education non-profit, Play On, Philly! Stanford advises symphony orchestras nationally on how to improve their diversity, and will offer practical advice on making any team more inclusive. By the end of the module, you will be better positioned to develop diversity initiatives that go beyond compliance and make inclusion a core strength of your team.
完成时间为 3 小时
8 个视频 （总计 54 分钟）, 2 个阅读材料, 2 个测验
8 个视频
The Hidden Diversity Problem3分钟
Promoting Diversity3分钟
Managing Rewards Systems4分钟
Managing Personal Bias4分钟
Being A Good Ally4分钟
Interview with Arjun Shankar10分钟
Interview with Stanford Thompson21分钟
2 个阅读材料
How to Manage Cultural Differences in Global Teams (“4 minute read”)10分钟
Fostering Innovation Through a Diverse Workforce10分钟
1 个练习
Module 1 Quiz10分钟
完成时间为 4 小时
Team Diversity Basics
In the first module, you will learn the essentials of why diversity matters for teams, and why it can be difficult to build diverse teams. We will overview basic concepts of difference, bias, and conflict that will serve as a foundation for later modules.
完成时间为 4 小时
14 个视频 （总计 59 分钟）, 4 个阅读材料, 2 个测验
14 个视频
Diversity Matters and So Do Our Biases4分钟
Intro of Torian Richardson3分钟
Diversity and Inclusion Issues on International Teams3分钟
Strategies for Adapting to a New Team Culture2分钟
Cases of Strategic Focus on Diversity and Inclusion3分钟
Addressing a Critical Situation of Bias2分钟
Cultivating the Right Mindset to Manage Diversity and Inclusion Issues2分钟
Interview with Andrés Castro Samayoa4分钟
Interview with Ann Tiao13分钟
Intro of Harvey Floyd II1分钟
Strategies for Reducing Bias5分钟
Questions that Help You Create a Diverse and Inclusive Team4分钟
Frameworks for Managing Difficult Conversations4分钟
4 个阅读材料
Social Identity Theory10分钟
Examples of Microaggressions10分钟
Andrés Castro Samayoa Biography10分钟
Harvey Floyd II Biography10分钟
1 个练习
Module 2 Quiz10分钟
完成时间为 4 小时
Managing Conflict
In this module, we will move from promoting diversity to looking at the conflicts that can arise in diverse work environments. You will learn about why conflicts occur and how you can develop norms to address them. By the end of the module, you will be able to have better conversations related to diversity issues in the workplace.
完成时间为 4 小时
8 个视频 （总计 55 分钟）, 2 个阅读材料, 2 个测验
8 个视频
M3 Overview3分钟
Why Conflicts Occur5分钟
Conflict Types and Origins5分钟
Addressing Representational Gaps5分钟
Conflict Resolution Strategies6分钟
Addressing Oppression-Based Conflict5分钟
Interview with Marybeth Gasman22分钟
M3 Recap1分钟
2 个阅读材料
5 Keys To Dealing with Workplace Conflict by Mike Myatt (3 pages)10分钟
Representational Gaps, Information Processing and Conflict in Functionally Diverse Teams (14 pages)10分钟
1 个练习
Module 3 Quiz16分钟
完成时间为 3 小时
Diversity Case Study
In this module, you will get a practical perspective on managing diversity in teams by looking at real life cases of companies creating a more inclusive workplace. Looking at the experience of Google, Nike and UnitedHealthcare, you will see how major businesses are applying specific strategies and techniques for overcoming barriers to inclusion.
完成时间为 3 小时
9 个视频 （总计 50 分钟）, 2 个阅读材料, 2 个测验
9 个视频
High Performance on Diverse Teams2分钟
Creating Inclusion Through Participation4分钟
Nike Introduction3分钟
Nike Goals3分钟
Nike Roles2分钟
Nike Norms2分钟
Interview with Jacqui Barton23分钟
M4 Recap1分钟
2 个阅读材料
Nike's recent diversity challenge10分钟
Global Leadership: Working Across Borders10分钟
1 个练习
Module 4 Quiz14分钟
审阅
来自OPTIMIZING DIVERSITY ON TEAMS的热门评论
由 DM 提供Apr 30, 2017
it helped me to remember the importance of diversity. Many times we tend to prefer teams with less diversity just because it is easier to manage. This course is a good reminder of what should be done
由 VP 提供Apr 14, 2020
The course is very well designed and presented. It is very impressive and helpful that all real life examples are discussed in the coursework and interviews.
由 BO 提供May 2, 2018
Interesting course with various examples of how to build diverse and inclusive teams.
由 DR 提供Jun 16, 2019
Learning about micro-aggressions changed my life - personally and professio
关于 Culture-Driven Team Building 专项课程
Master the strategies and tools that enable you to form, join and lead teams more effectively.
In this five-course specialization, you learn how to:
· Recognize aspects of team culture
· Draw out the collective wisdom of diverse teams
· Handle conflict
· Establish common ground rules
· Maximize team performance
· Create a team culture of continuous learning
The program culminates in a capstone project in which you apply the skills you learned. You observe, diagnose and make recommendations to solve a team culture problem in a real-world case provided by N2Growth, a global consultancy focused on cultural transformation and leadership development.
常见问题
我什么时候能够访问课程视频和作业？
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
- The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
- The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
我订阅此专项课程后会得到什么？
您注册课程后，将有权访问专项课程中的所有课程，并且会在完成课程后获得证书。您的电子课程证书将添加到您的成就页中，您可以通过该页打印您的课程证书或将其添加到您的领英档案中。如果您只想阅读和查看课程内容，可以免费旁听课程。
退款政策是如何规定的？
如果订阅，您可以获得 7 天免费试听，在此期间，您可以取消课程，无需支付任何罚金。在此之后，我们不会退款，但您可以随时取消订阅。请阅读我们完整的退款政策。
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完成课程后，我会获得大学学分吗？
此课程不提供大学学分，但部分大学可能会选择接受课程证书作为学分。查看您的合作院校，了解详情。Coursera 上的在线学位和 Mastertrack™ 证书提供获得大学学分的机会。
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