By drawing on social science perspectives, this course enables you to learn what diversity is, and how to use it to maximize team performance, innovation and creativity. You also learn how to draw out the collective wisdom of diverse teams, handle conflict and establish common ground rules through real-world cases and peer-to-peer discussions. In addition, you discover how to overcome common biases faced in diverse teams. Systems of power, reward and rhetoric are discussed to help you create prosperous teams where differences flourish.
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教学大纲 - 您将从这门课程中学到什么
周
1完成时间为 3 小时
Promoting Diversity in the Workplace
This module is all about the hidden barriers that can prevent you from promoting and leveraging the benefits of diversity on your team. We will learn specific strategies to get buy-in for diversity initiatives. We will learn about the biases that can harm these efforts, and discuss effective means of identifying and reducing these biases. Towards the end of the module, you will hear from two diversity experts. The first is Arjun Shankar, Co-Director of the Center for Curiosity at the University of Pennsylvania. In this role, he has studied cultural barriers to inclusion in organizations and offers insights based on his research. The second expert is Stanford Thompson, Executive Director of the music education non-profit, Play On, Philly! Stanford advises symphony orchestras nationally on how to improve their diversity, and will offer practical advice on making any team more inclusive. By the end of the module, you will be better positioned to develop diversity initiatives that go beyond compliance and make inclusion a core strength of your team.
8 个视频 （总计 54 分钟）, 2 个阅读材料, 2 个测验
8 个视频
The Hidden Diversity Problem3分钟
Promoting Diversity3分钟
Managing Rewards Systems4分钟
Managing Personal Bias4分钟
Being A Good Ally4分钟
Interview with Arjun Shankar10分钟
Interview with Stanford Thompson21分钟
2 个阅读材料
How to Manage Cultural Differences in Global Teams (“4 minute read”)10分钟
Fostering Innovation Through a Diverse Workforce10分钟
1 个练习
Module 1 Quiz10分钟
周
2完成时间为 4 小时
Team Diversity Basics
In the first module, you will learn the essentials of why diversity matters for teams, and why it can be difficult to build diverse teams. We will overview basic concepts of difference, bias, and conflict that will serve as a foundation for later modules.
14 个视频 （总计 59 分钟）, 4 个阅读材料, 2 个测验
14 个视频
Diversity Matters and So Do Our Biases4分钟
Intro of Torian Richardson3分钟
Diversity and Inclusion Issues on International Teams3分钟
Strategies for Adapting to a New Team Culture2分钟
Cases of Strategic Focus on Diversity and Inclusion3分钟
Addressing a Critical Situation of Bias2分钟
Cultivating the Right Mindset to Manage Diversity and Inclusion Issues2分钟
Interview with Andrés Castro Samayoa4分钟
Interview with Ann Tiao13分钟
Intro of Harvey Floyd II1分钟
Strategies for Reducing Bias5分钟
Questions that Help You Create a Diverse and Inclusive Team4分钟
Frameworks for Managing Difficult Conversations4分钟
4 个阅读材料
Social Identity Theory10分钟
Examples of Microaggressions10分钟
Andrés Castro Samayoa Biography10分钟
Harvey Floyd II Biography10分钟
1 个练习
Module 2 Quiz10分钟
周
3完成时间为 4 小时
Managing Conflict
In this module, we will move from promoting diversity to looking at the conflicts that can arise in diverse work environments. You will learn about why conflicts occur and how you can develop norms to address them. By the end of the module, you will be able to have better conversations related to diversity issues in the workplace.
8 个视频 （总计 55 分钟）, 2 个阅读材料, 2 个测验
8 个视频
M3 Overview3分钟
Why Conflicts Occur5分钟
Conflict Types and Origins5分钟
Addressing Representational Gaps5分钟
Conflict Resolution Strategies6分钟
Addressing Oppression-Based Conflict5分钟
Interview with Marybeth Gasman22分钟
M3 Recap1分钟
2 个阅读材料
5 Keys To Dealing with Workplace Conflict by Mike Myatt (3 pages)10分钟
Representational Gaps, Information Processing and Conflict in Functionally Diverse Teams (14 pages)10分钟
1 个练习
Module 3 Quiz16分钟
周
4完成时间为 3 小时
Diversity Case Study
In this module, you will get a practical perspective on managing diversity in teams by looking at real life cases of companies creating a more inclusive workplace. Looking at the experience of Google, Nike and UnitedHealthcare, you will see how major businesses are applying specific strategies and techniques for overcoming barriers to inclusion.
9 个视频 （总计 50 分钟）, 2 个阅读材料, 2 个测验
9 个视频
High Performance on Diverse Teams2分钟
Creating Inclusion Through Participation4分钟
Nike Introduction3分钟
Nike Goals3分钟
Nike Roles2分钟
Nike Norms2分钟
Interview with Jacqui Barton23分钟
M4 Recap1分钟
2 个阅读材料
Nike's recent diversity challenge10分钟
Global Leadership: Working Across Borders10分钟
1 个练习
Module 4 Quiz14分钟
讲师
Dr. Aviva Legatt
Affiliated FacultyOrganizational Dynamics
Derek Newberry, Ph.D.
LecturerOrganizational Dynamics
关于 宾夕法尼亚大学
The University of Pennsylvania (commonly referred to as Penn) is a private university, located in Philadelphia, Pennsylvania, United States. A member of the Ivy League, Penn is the fourth-oldest institution of higher education in the United States, and considers itself to be the first university in the United States with both undergraduate and graduate studies.
关于 Culture-Driven Team Building 专项课程
Master the strategies and tools that enable you to form, join and lead teams more effectively.
In this five-course specialization, you learn how to:
· Recognize aspects of team culture
· Draw out the collective wisdom of diverse teams
· Handle conflict
· Establish common ground rules
· Maximize team performance
· Create a team culture of continuous learning
The program culminates in a capstone project in which you apply the skills you learned. You observe, diagnose and make recommendations to solve a team culture problem in a real-world case provided by N2Growth, a global consultancy focused on cultural transformation and leadership development.
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