complementary reading items are not available and the segmentation part is quite vague to understand.

Too many links and references are broken or out to date... should be properly updated

Almost 90% of the complementary readings and videos are no longer available.

Some complementary articles and videos links are unavailable

I found a lot of the questions 'misleading' or confusing.

This section was not that impressive as the first one.

Creo que el curso es muy teórico y poco práctico.

des liens annexes ne marchent pas

A lot of links are not working

Good

The course is good for a very basic, very theoretical overview of what the revenue management steps are. The concepts can be presented in a biased form (by the sponsoring company), so take it with a grain of salt. The content is outdated (links and videos don't work; no engagement on forums). More details below.

What it does well: It's well structured; it uses industry specific terminology and topics; it touches on some issues that hotel managers deal with and summarizes some of the solutions.

Drawbacks: The university has partnered with different companies in the creation of this course, and the overall specialization. The companies are selling their products in a very subtle way, so they present some of the concept in a way that aligns with their agenda. As an example: Course 1 (not associated with any firm) equally highlighted the pros and cons of working with OTAs, while Course 2, sponsored by Duetto, mostly spoke about the negatives of OTA bookings.

95% of the articles don't exist anymore; 100% of the videos don't exist. There are too many typos in the practice tests, as well as the closed captions - unacceptable for a course published by a university. The course hasn't been updated in some years with current information or data. No current interaction in the forum.

Finally, the course is very theoretical. No practical examples of hotels, with quantitative exercises.

Io lavoro nel mondo dell F&b e ho scelto di partecipare a questo corso per imparare di più sull hotel management. Mi ha aiutato perché ho imparato un sacco di cose nuove riguardanti la gestione delle prenotazioni e come gestire diversi tipi di clientela.

Ho purtroppo trovato spesso il corso molto ripetitivo e non approfondito, sembra che i tutor rimandino sempre alle lezioni successive nelle quali in realtà non dicono nulla di nuovo.

L’esame finale è molto difficile e pratico; purtroppo non ti danno alcuna preparazione per affrontarlo con, per esempio, esercizi pratici.

L’80% dei links inoltre non funziona e penso che delle slides aiuterebbero molto chi appunto come me non lavora alla reception.

A lot of water. Too much of Duetto advertizing, editorials, articles, logos everywhere. Taking into account that I have paid for subscription - very disapointing. A lot of materials are out of date and links are broken. In fact you will listen for only Duetto's opinion all over the course. There should be some other options of supplemental materials and readings. And half of links leads to Duetto's White papers which is extremely boring. Just in case I sent a demo request to Duetto, but they declined it because they can not integrate with our Bookingsync CRS. Such a shame.

Most of Duetto's external links do not work. Most of the videos just repeat over and over again the same things. Module number two above all is a bit chaotic and the tutor is not very succesfull in stimulating or thrilling into the argument. I'd say he's quite boring if compared with the first course or the other modules of the same course. (I'm not judjing his competence or skills, just saying my opinion as viewer).

The course should really give more concrete examples of segmentation and pricing strategies. Update all the external Duetto's links is also necessary

There is a lack of hands-on exercises and that the majority of links does not show the content (at least 4 in every 5 are broken). This is a huge downstep from the first MOOC of the Specialization. There is no activity from the mentors in the forums. All of this combined makes the content of the videos alone insufficient to have a good grade on the final exam, although a bit of common sense helps when answering.

The course is highly theoretical. Only good for coming to know the terms that are in use in the industry and their meanings. Very little take away from a practical perspective. Some live example or a case study to be incorporated where the students can apply the principles first hand.

The theory of the course is very general, it does not show the practical aspects and some of the links do not work.

The videos are basically of a person speaking and do not provide data or graphic support (diagrams, bullet points, data, steps to follow ...)

Has let me down

Lots of reading material is no longer available or relevant. This course especially needs an update given the large leaps in big data, ML, and AI improvements.

It would be helpful if the final exam had an answer guide with details to correct mistakes atleast after receiving the certificate.

the presenter was bombarding the learners with his monologue.

the readings and articles are outdated

This course sadly does not live up to the expectations I went in with based on the quality of the first course in the specialisation.

Presenters of course materials seem inexperienced in presenting, and while they are obviously knowledgeable in their fields, also seem unfamiliar with the scripted content - leading to unusual inflection in some parts of the video lectures. Additionally, one presenter's overuse of gesture is particularly distracting.

Links to a large portion of the supplementary materials provided are defunct. While some can still be found by searching online, others have been removed from public access by Duetto (i.e. from their website or their YouTube channel).

Additionally, given almost all of the supplementary materials are from a single source which has a business interest in promoting certain approaches to revenue management, they provide a very one-sided view of how it should be done.

The course assessment is not thorough - requiring just a single examination of only 15 questions, and which can be repeated multiple times. Signpost practice examinations at the end of each module contain typographical errors, unusual phrasing, and in one instance indicates which answer is correct before being submitted by the learner.

The MOOC overall is an exceptional crash-course into hotel distribution and revenue management but this particular course was, in comparison to the first course, way below par. Unlike the first course, this one is fully conducted by partner company Duetto. The lecture videos were hard to follow, as the information was overgeneralized and excruciatingly repetetive.

The practice quizzes consisted of basic multiple choice questions that, just like the videos, offered nearly zero practical application of the topics at hand. Additionally, the quizzes were riddled with typos--As were the video captions.

The course is concluded with a final exam, which at last challenges students to make strategic decisions based on numeric performance metrics in various hotel scenarios. Such questions and cases should have been presented throughout the course, so that the student could acquire a clearer understanding of hotel revenue management overall. Instead, you are bombarded with basic definitions and general key points.

I didn't think it was a good course. Almost everything in course 2 had already been dealt with in course 1. The presentations in course 2 lacked good examples/situations which course 1 did offer. Last, the links of course 2 were sponsored by Duetto so it's very subjective. I would have liked to see better teachers/professors in course 2. To me it just wasn't worth paying for.

Overall I´d say this course is not updated at all to be honest. Articles you find around the course are from 2014/2015 and part of them as some videos are not accessible anymore. But I like the way it´s structured you will also find quite interesting staff as a couple of books (from 2015) but you´ll learn the basis