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返回到 冲突解决的技巧

学生对 加州大学尔湾分校 提供的 冲突解决的技巧 的评价和反馈

4.4
854 个评分
211 条评论

课程概述

Resolving conflict in a positive manner is a skill that can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions. Upon completing this course, you will be able to: 1. Use active listening skills when dealing with conflict 2. Choose appropriate communication tactics when dealing with conflict 3. Create a usable plan for managing conflict...

热门审阅

SG
Apr 19, 2020

All the concepts of active listening skills, communication, approaches to resolve conflicts and arriving at a collaborative solution explained very well with personal examples and interviews.

VC
Apr 29, 2020

Design of the course is excellent with videos, book reviews, case studies and interviews with field experts. I love this course and enjoyed a lot and I learned so many concepts.

筛选依据:

76 - 冲突解决的技巧 的 100 个评论(共 211 个)

创建者 Alberto W

Nov 16, 2015

great course, a good introduction to the subject.

easy to understand

创建者 Constance J N

Feb 9, 2016

I really like learning this material, and it helps everyday life.

创建者 Gelo R

Apr 5, 2017

A really good course

It help me achieve all the skills needed to

创建者 Malak A

Feb 28, 2017

It was a good course so informative and simple to understand

创建者 Dr V K R N D o P K

Oct 1, 2020

This course helped me to build on my communication skills

创建者 Liu Y

Jan 2, 2018

Thanks not only for career but also for all of our lives

创建者 Sofia B

Oct 10, 2015

it makes an strongly initial to conflict resolution!!

创建者 Abhishek T

May 1, 2020

The content was helpful to understand the concepts.

创建者 Julia F

Apr 23, 2018

I enjoyed the course and found it very helpful.

创建者 José d J D L C G

Feb 10, 2016

Excellent course and teacher. Congratulations!!

创建者 Ossama Z

Jan 27, 2016

This is a very useful and comprehensive course.

创建者 Erol O

Jan 17, 2021

very useful course for me, thank you so much

创建者 Viralkumar P

Sep 16, 2021

N​ice one to refresh or get new skills

创建者 DEBRA

Feb 25, 2016

So empowering and insightful - thanks.

创建者 Arif u c

Aug 3, 2020

I have learned my things from there.

创建者 CM

May 27, 2019

Very informative and well-presented!

创建者 Katarzyna P

Jun 26, 2017

Very informative and useful course

创建者 Marie G G

Jul 18, 2020

Feasible suggestions. Thank you!

创建者 Chick E

Apr 15, 2018

great course with alot of values

创建者 Abdelmohimen H

Mar 16, 2018

It is amazing, you must get it

创建者 Page M

Jan 12, 2019

very informative and useful!!

创建者 neoshalinda

May 6, 2016

Clear structure and examples.

创建者 Ankita K

Jun 9, 2020

very good and useful course

创建者 Dinesh K

Apr 25, 2020

i have learn a lot. thanks

创建者 Nikos K

Jul 9, 2020

Accumulated knowledge !!!