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学生对 加州大学尔湾分校 提供的 冲突解决的技巧 的评价和反馈

852 个评分
210 条评论


Resolving conflict in a positive manner is a skill that can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions. Upon completing this course, you will be able to: 1. Use active listening skills when dealing with conflict 2. Choose appropriate communication tactics when dealing with conflict 3. Create a usable plan for managing conflict...


Apr 19, 2020

All the concepts of active listening skills, communication, approaches to resolve conflicts and arriving at a collaborative solution explained very well with personal examples and interviews.

Apr 29, 2020

Design of the course is excellent with videos, book reviews, case studies and interviews with field experts. I love this course and enjoyed a lot and I learned so many concepts.


176 - 冲突解决的技巧 的 200 个评论(共 210 个)

创建者 Laxma R

Jan 11, 2016

this course really helped me a lot.

创建者 Yara E

May 29, 2020

i loved how it was delivered

创建者 Emmanuel K D

Mar 11, 2019

Great course, good learning

创建者 Shanequia S B

Oct 6, 2015

Its great that Cour

创建者 Neila R

Dec 27, 2015

Very interesting.

创建者 Yousef F A

Aug 20, 2018

very good course

创建者 Gloria H

May 23, 2018

Muy buen curso.

创建者 Ali A

Apr 18, 2016

nice course

创建者 Shibaji M

Nov 6, 2015

Good Course

创建者 Ramya s

Jun 9, 2020

good one


Mar 7, 2017

good job

创建者 Jessie W

Sep 27, 2015

Not bad 

创建者 sameer s

Mar 17, 2016


创建者 Eshan K

Feb 15, 2016


创建者 ansh m

Mar 22, 2016


创建者 JOSE M D

Oct 8, 2019


创建者 Ulisses

Feb 15, 2016


创建者 Linda K

Jan 18, 2016

The course was very simplistic and more targeted to a new manager or a student who has never taken a conflict resolution course. I only found the interviews with Karen and Joseph to be of interest. The instructor's teaching style is too monotone - I didn't get a sense of her real world experience coming through. No sense of her brand.

创建者 Varvara T L

May 26, 2020

Great course with very useful material.

The assessments are marked by peers only, so no matter how well you do, if your peer decides to give you a bad grade you will get less than you deserve. The assignments are not reviewed by an experienced professor.

创建者 Christian B

Aug 14, 2019

The course material its self is fine, if not useful. The major hurdle of the course was waiting for other individuals to submit coursework since peer-review is required for completion of the course.

创建者 Mohemmad R

Oct 20, 2015

This a basic course and covers the Collaborative style in some depth. The case studies are the clinchers. I would have loved to have more on the other styles as well.

创建者 Dr. S M

Jun 11, 2020

Good course. But hardly any peer to review and took longer than all other courses i have done in coursera

创建者 Muhammad I R

Dec 12, 2019

A complete waste of time. I even reviewed 49 peer assignments and got my things worst late.

创建者 Mike L

Aug 30, 2016

Good, basic information on conflict resolution. Interviews were very valuable.

创建者 Cheri P

May 11, 2018

Helpful resources are included.