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返回到 冲突解决的技巧

学生对 加州大学尔湾分校 提供的 冲突解决的技巧 的评价和反馈

666 个评分
172 条评论


Resolving conflict in a positive manner is a skill than can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions. Upon completing this course, you will be able to: 1. Use active learning skills when dealing with conflict 2. Choose appropriate communication tactics when dealing with conflict 3. Create a usable plan for managing conflict...



Apr 20, 2020

All the concepts of active listening skills, communication, approaches to resolve conflicts and arriving at a collaborative solution explained very well with personal examples and interviews.


Apr 30, 2020

Design of the course is excellent with videos, book reviews, case studies and interviews with field experts. I love this course and enjoyed a lot and I learned so many concepts.


126 - 冲突解决的技巧 的 150 个评论(共 169 个)

创建者 Fabio D

Sep 09, 2017

Some very good honts on how to manage conflicts

创建者 Christina S H

May 24, 2016

Too much theory, too little real life examples.

创建者 AMAN A W

Dec 26, 2017

That was a lot of new experiences. Thank You

创建者 barbara S

Sep 01, 2016

very interesting learning experience

创建者 Nicola Q

Dec 08, 2015

Great introduction into this subject.

创建者 Aoudjit S

May 22, 2020

Great course, interesting and light.

创建者 Laxma R

Jan 11, 2016

this course really helped me a lot.

创建者 Yara E

May 29, 2020

i loved how it was delivered

创建者 Emmanuel K D

Mar 12, 2019

Great course, good learning

创建者 Shanequia S B

Oct 06, 2015

Its great that Cour

创建者 Neila R

Dec 27, 2015

Very interesting.

创建者 Yousef F A

Aug 20, 2018

very good course


May 23, 2018

Muy buen curso.

创建者 Ali A

Apr 19, 2016

nice course

创建者 Shibaji M

Nov 06, 2015

Good Course

创建者 Ramya s

Jun 09, 2020

good one


Mar 07, 2017

good job

创建者 Jessie W

Sep 27, 2015

Not bad 

创建者 sameer s

Mar 17, 2016


创建者 Eshan K

Feb 15, 2016


创建者 ansh m

Mar 22, 2016


创建者 JOSE M D

Oct 08, 2019


创建者 Ulisses

Feb 16, 2016


创建者 Linda K

Jan 18, 2016

The course was very simplistic and more targeted to a new manager or a student who has never taken a conflict resolution course. I only found the interviews with Karen and Joseph to be of interest. The instructor's teaching style is too monotone - I didn't get a sense of her real world experience coming through. No sense of her brand.

创建者 Varvara T L

May 26, 2020

Great course with very useful material.

The assessments are marked by peers only, so no matter how well you do, if your peer decides to give you a bad grade you will get less than you deserve. The assignments are not reviewed by an experienced professor.